As companies wise up to the importance of keeping customers happy, the role of Customer Experience Manager has shifted from a supporting player to a starring role, with businesses seeking out CX experts..
GEM Environmental Building Services has rolled-out a job management system from BigChange. The cloud-based, 6-in-1 solution live links engineers in the field with back-office management systems providing real-time..
Home Group has partnered with Business Systems Ltd, an industry expert in digital communications solutions, to help transform its contact centre operations, achieving a ROI within six months of implementation..
As the winds of regulatory change sweep across the financial services landscape in the UK and Europe, a new force is fast approaching: DORA, the Digital Operational Resilience Act..
Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town..
Today, businesses are scrambling to find the secret sauce for meaningful engagement. Enter ContactBabel’s latest report, ‘The Inner Circle Guide to Customer Engagement & Personalisation 2024-25’..
Patients expect prompt responses, personalized attention, and efficient service when they reach out to your clinic. This is where virtual assistants can play a key role in enhancing the customer service experience..
Whether you run a dealership or an auto repair shop, the way you treat your customers directly impacts your reputation and success. Here’s our guide on how to deliver exceptional automotive customer service.
This article explores how to build a connected customer experience by leveraging customer engagement tools, understanding the stages of the customer journey, and effectively using customer data..
Sabio has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members..
Crafting memorable experiences that hook customers from the start is what sets exceptional businesses apart from the rest. Here are five essential building blocks for success..
ESP Group, the experienced and proven contact centre outsourcing partner, has successfully transformed its CX and positioned itself for significant growth in a strategic partnership with Sabio..
A happy customer is not just a loyal patron but also an invaluable ambassador for your brand. Here, we discuss six effective strategies to ensure your customers not only stay content but become enthusiastic advocates..
Customer service has emerged as a critical differentiator for businesses striving to stand out in a crowded market. PITON-Global is leading the charge by emphasizing the importance of superior CX over cost reduction..
The Optical Consumer Complaints Service has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution..
Customer Experience Automation Leader Humach today announced the launch of mAI Pilot, an artificial intelligence platform designed to improve the customer experience through digital agents and digital assist..
Workflow automation platform Rocketlane is today announcing a $24 million Series B funding round as it expands the opportunity for professional services teams with AI capabilities..
Demonstrating its commitment to providing best-in-class customer service to its hearing care professional (HCP) partners, Signia has been named a winner of the 2024 Globee Awards for Customer Excellence..
In a bid to enhance customer service efficiency and address longstanding issues, Rochester Gas and Electric (RG&E) has recently taken significant steps towards improving its customer communication strategies..