Workplace wellbeing in the contact centre goes beyond surface-level happiness; it encompasses creating an environment that nurtures the holistic wellbeing of advisors..
Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres..
In a rapidly evolving customer-centric business landscape, enterprises are recognising the need for a deeper understanding of their customers. Don Macdonald of Sabio explains..
Learn about the key considerations and best practices for developing a comprehensive hybrid work policy that promotes employee well-being, collaboration, and performance..
Calabrio has announced that Ascensos is using Calabrio ONE to schedule 2,500 agents at 7 contact centre locations in the UK, Romania, Turkey, and South Africa..
The customer service landscape is experiencing a fundamental transition as a result of changing customer expectations, technological improvements, and the pursuit of excellence..
BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. The new Dashboards are part of the BigChange job management system..
The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes. Here, we delve into statistical insights and best practices..
Sabio Group has strengthened its French customer base by securing Aramis Group’s Aramisauto on a multi-year digital transformation project. Sabio will support Aramisauto’s contact centre migration to the Genesys..
Here we explore the concept of empowering customer protection through proactive real-time monitoring. We also emphasize the need for businesses to actively monitor and analyze security threats in real time..
Cross-country moving can be a daunting and stressful task to undertake. This often puts a massive burden on customers, who have other pressing issues to deal with as they relocate..
In today’s highly competitive business landscape, providing a positive customer buying experience has become crucial for companies aiming to thrive and succeed. In this article, we’ll explore four effective strategies..
Sabio has been selected by Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, to support the transformation of its contact centre and CX..
Gala Technology, the trailblazer in payment solutions, is thrilled to reintroduce SOTpay, an innovative technology set to revolutionise telephone payments. SOTpay heralds a new era of secure and seamless transactions..
In a world where customer service is constantly evolving, there’s a rising star that’s transforming the game: self-service. Fraser Doig, Associate Product Marketing Manager at RWS, explains..
Join Kyle Smaagard, Technical Program Manager – Machine Learning & AI at Calabrio, to learn about AI and how to use your data to drive a better customer experience..
At Disrupt 2023, Joe O’Brien of Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX..
Creating loyal customers is a difficult goal to achieve. Building a reputation takes time and effort and one nasty email can ruin years of good work. That’s why it’s important to nail your customer service emails..
As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement..