Microsoft recently announced the launch of Copilot, a new tool that is set to bring massive productivity gains for professionals across the globe using its Office 365 application suite..

Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. Phil Jordan, AI & Automation Specialist at Sabio Group, investigates..

Post-purchase support is an integral feature of digital marketing which all e-commerce stores should consider. What are the benefits for a business? More importantly, how does it fit into an overall strategy?

In current times, where emotions and logic help us navigate through the world and coexist, emotional intelligence proves to be a valuable asset. Here, we look at the benefits of emotional intelligence in contact centers..

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown..

Arunabh Madhur, Regional VP & Head Business EMEA at SHAREit Group examines how mobile apps are reshaping the e-commerce industry and how businesses can still plan and position themselves for success..

One of the biggest CX challenges is working out exactly how to capture, organise and act on the potentially billions of different customer journey data points. Kevin McGachy, Head of Solutions, Sabio Group explains..

Retail mapping software provides shoppers with interactive, updated indoor maps that help them find the most effective and quickest routes through retail stores and easily find the items on their shopping lists..

With Microsoft’s investment in OpenAI being quickly followed by the release of Google’s Bard, the conversation around Generative AI continues to build. Stuart Dorman of Sabio Group looks at the latest developments..

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software..