Smart resellers are adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio..
Almost everyone believes customer service sucks. The CEO’s never experience what happens during the day and how ineffective a lot of employees are at handling customer service..
A customer touchpoint is any interaction a customer has with a business. The second a customer begins looking for services and products, there is an opportunity for them to interact with your brand..
Entrusting your hard-earned income to an establishment isn’t something that you should do haphazardly. Consumers deserve a bank that offers competitive rates, innovative financial products, and quality services..
A customer enablement platform specializes in the processes and strategies your business needs to improve customer service and experience. Moran Altarac, Director of Marketing at Guidde, explains..
Contact centers are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact center leaders..
Gym equipment repair specialist Upholstery2u is using the latest technology to streamline workflows and boost customer service levels. Supplied by BigChange, the complete job management platform schedules work..
Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of leading workplace mental health platform provider, People Matter..
In the modern world, effective knowledge management for superior customer experiences (CX) is a must. But before we get into why this statement is accurate, we must first understand exactly what KM is..
As a small business owner, generating leads and sales, keeping costs low, and marketing and retargeting consumers for future sales are just some of the difficulties you face..
Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains..
Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation..
Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts..
While social media algorithms are able to bring individuals with similar interests together, businesses could take advantage of this exciting opportunity, using online debates and forums to engage with users..
VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software..
As an online business owner, you know that providing great customer service is essential to your success. After all, happy customers are more likely to return and make additional purchases..
The quality of the customer journey is critical to any business. From the moment a prospect picks up the phone, they provide valuable information you can collect and use to improve your customer service..
PCI Pal , the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services..
Through our partnership with Reuters Events, we are excited to bring you an exclusive invitation to join the next free webinar in their CX & Marketing Leadership series on July 13th..