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Authentication

The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

December 8, 2025June 10, 2022 by Shai Cohen
Customer using mobile phone

One-time passcodes or OTPs sent to mobile phones are the cornerstone of many organizations’ customer authentication strategies. This is in large part due to the positive reputation it has with consumers..

Strong Customer Authentication: Three Things Every Merchant Needs to Know

December 8, 2025July 13, 2021 by Adam Bromage-Hughes
Alarm clock

Adam Bromage-Hughes, Technical Director at Encoded takes a closer look at the Payment Services Directive, PSD2 and discusses why SCA is so important for companies and customers..

Closing the Weakest Link: Call Centre Authentication

December 8, 2025June 1, 2019 by Simon Rodway
Agent using secure call center

In the call centre industry, organisations are aiming to improve operational efficiency. But any gains made will all be lost if security is not factored into the equation..

Customer Connect Expo 2025
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