Skip to content
CSM – Customer Service Manager Magazine
Customer Connect Expo
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy

Black Friday

Future-Proofing Your Brand on Black Friday and Beyond

December 8, 2025September 16, 2022 by Andy Cockburn
Black Friday

Every year, Black Friday presents an opportunity for retailers to look beyond driving sales to acquire high-quality customers who keep coming back. But knowing how to navigate this peak sales period can be tricky.. 

Black Friday Customer Service: 5 Easy Steps to Success

December 8, 2025May 5, 2015 by John Tschohl
Black Friday

Here are 5 ways to significantly impact the customer experience on Black Friday.

Customer Connect Expo 2025
CSM Newsletter

Search

Latest Articles

  • Why Investing in Your Customer Service Team Pays Off
  • 7 Things That Make Great Contact Centers Stand Out
  • Human-in-the-Loop Customer Service: What’s Next?
  • Why Customer Service Should Own the Customer Loyalty Conversation
  • The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres

Latest News

  • Formula 1 and Salesforce Agentforce to Transform Fan Engagement
  • Deloitte and ElevenLabs Strike Strategic Partnership to Scale Agentic AI CX
  • Level AI Expands Agentic CX Platform to Deliver Human-Quality Virtual Agents
  • Ryanair Drops to Bottom of CX Rankings as Jet2 and Singapore Airlines Lead the Way
  • Burger King Uses OpenAI to Power ‘Patty’ AI Assistant for CX Coaching

Knowledge Base

  • Amazon FBA Customer Service: Your Secret Weapon to Success
  • Six Adobe Illustrator Alternatives Worth Switching To
  • How Auto Transport Companies Can Win With Better Customer Service
  • How Video Conferencing Improves Internal Customer Service
  • How to Get Free CRM Software for Startups and Small Businesses

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2025
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy