Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Digital Customer Service

The Power of One: Digital Customer Service Explained

December 8, 2025August 27, 2013 by Richard McCrossan
mutiple service channels

Richard McCrossan looks at how a flexible and holistic digital customer service solution can enable companies to take advantage of new customer channels..

Newer posts
← Previous Page1 Page2
Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Sabio’s AI Chief: “AI’s ‘Token-Maxing’ Era Is Over; End of Subsidies Now Forcing Corporate Reckoning”
  • 5 Fulfillment Mistakes Growing E-commerce Brands Must Avoid
  • Journeys UK: Why Avaya Believes Contact Centre Orchestration Will Shape Customer Experience AI
  • 10 Ways to Spot Root Causes Before Customer Complaints
  • Why the EU Act Should Not Stop Companies from Using AI in Customer Service

Latest News

  • 8×8 Broadens AI Capabilities Across the Enterprise
  • Glassbox Turns Digital Experience into Real-Time Digital Operational Intelligence for Enterprise AI
  • Onton Debuts a New AI Model for Trustworthy Product Discovery
  • Paytia Lets AI Agents Take Card Payments — Without the Card Ever Reaching the AI
  • Observe.AI and AWS Form Strategic Alliance to Scale AI Agents in the Contact Center

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact