The energy sector is hitting crisis point right now and research conducted by Macro 4 suggests that utility companies should be keeping a close eye on the service they provide to customers..
As energy prices reach a 40-year record high, a new survey has asked over 1,500 bill payers what they want – and how they feel – about their energy providers. The results, published today in ‘The Big Switch Off’ report,.
When times are hard for customers, high quality support is an absolute imperative. Carly Freeman, Head of Customer Services at Insite Energy, shares key lessons learned while helping people at the sharp end of a crisis..
Louise Robertson, Global Marketing Director at Localz, examines the impact of the ‘IConomy’ on the customer experience..
When it comes to providing a seamless customer experience, the best place to start is with communications..
Effective complaints handling is essential for fostering customer loyalty new research by resourcing and complaints handling specialists at Huntswood has revealed. When asked, almost two thirds (62%) of utilities customers said that poor customer service is enough to make them switch to another provider, while 80% would also let a negative experience change their overall … Read more