Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

GigCX

The Relationship Between GigCX and Customer Lifetime Value

December 8, 2025February 25, 2021 by Megan Neale
GigCX Customer Service Agent

Megan Neale, Co-Founder and COO at Limitless explores the relationship between GigCX and Customer Lifetime Value (CLV) and how it enables brands to re-think their approach to customer service..

Why the Gig Economy and Customer Service Go Hand in Hand

December 8, 2025February 18, 2020 by Roger Beadle
Gig Economy worker speaking to customer

Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • What Is the Gap Model of Service Quality and Why It Matters
  • AI Chatbots in 2026: Handling Complex Industry Queries
  • What Is the G.U.E.S.T. Method for Customer Service?
  • How to Build Custom AI Customer Service Agents
  • Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For?

Latest News

  • ASAPP Bolsters CXP with New Suite of Purpose-Built AI Agents
  • Holonomics Launches Updated ‘CX Operating System’ to Address AI Strategy and Strategic Alignment
  • AskNicely’s Reputation Manager Aims to Unlock the Goldmine of Unused Customer Surveys and Reviews
  • Microsoft’s AI Agent Trio: A New Era for Dynamics 365 Contact Center
  • 85% of CX Leaders Expanding Human Agent Roles Despite AI Layoff Fears

Knowledge Base

  • How a Personal Injury Lawyer Builds and Presents Your Legal Case
  • The True Value of Self-Service Customer Analytics for Retail
  • 5 Ways Customer Service Live Chat Can Boost Your Shipping Business
  • Easy Ways to Strengthen Your Wi-Fi and Reduce Lag
  • How Unexpected Incidents Impact Customer Experience and Service Delivery

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2025
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact