Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Roger Beadle

Navigating the ‘Pingdemic’ with Flexible CX Teams

December 8, 2025August 24, 2021 by Roger Beadle
People using contact tracing app

The ‘pingdemic’ has caused widespread disruption and staff shortages. Roger Beadle, CEO and Co-founder of Limitless explains how brands can best manage their customer service teams during such unforeseen events..

The Contact Center Questions Raised by Coronavirus

December 8, 2025March 12, 2020 by Roger Beadle
Coronavirus COVID-19

We all know we should expect the unexpected – that’s the nature of business. But what if you had to cease operations in multiple cities and countries at the same time?

Why the Gig Economy and Customer Service Go Hand in Hand

December 8, 2025February 18, 2020 by Roger Beadle
Gig Economy worker speaking to customer

Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Car Shipping Quotes: Why the Lowest Bid Usually Costs More
  • Sabio’s AI Chief: “AI’s ‘Token-Maxing’ Era Is Over; End of Subsidies Now Forcing Corporate Reckoning”
  • 5 Fulfillment Mistakes Growing E-commerce Brands Must Avoid
  • Journeys UK: Why Avaya Believes Contact Centre Orchestration Will Shape Customer Experience AI
  • 10 Ways to Spot Root Causes Before Customer Complaints

Latest News

  • European Contact Centre and Customer Service Awards Unveils Shortlisted Finalists
  • Clearwave Unveils Unified Agentic AI Workforce to Automate Patient Journeys
  • Stagecoach Launches Dedicated Customer Service Bus in West Sussex
  • £17.9bn Expected Consumer Spend This Golden Quarter Will Prove Harder for Marketers to Win, Epsilon Research Shows
  • Echovane Raises Funding to Make Complex Market Research a Done-For-You AI-Native Service

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact