Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Roger Beadle

Navigating the ‘Pingdemic’ with Flexible CX Teams

December 8, 2025August 24, 2021 by Roger Beadle
People using contact tracing app

The ‘pingdemic’ has caused widespread disruption and staff shortages. Roger Beadle, CEO and Co-founder of Limitless explains how brands can best manage their customer service teams during such unforeseen events..

The Contact Center Questions Raised by Coronavirus

December 8, 2025March 12, 2020 by Roger Beadle
Coronavirus COVID-19

We all know we should expect the unexpected – that’s the nature of business. But what if you had to cease operations in multiple cities and countries at the same time?

Why the Gig Economy and Customer Service Go Hand in Hand

December 8, 2025February 18, 2020 by Roger Beadle
Gig Economy worker speaking to customer

Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • 7 Top AI-Driven Knowledge Base Platforms for Multilingual Customer Service
  • Your AI Agent Resolved 96% of Customer Conversations. Is That Actually Good?
  • Decentralized vs. Centralized Customer Service: How to Choose
  • How Smart Queue Management Is Redefining Customer Service
  • How to Read an AI Resolution Rate Before You Believe It

Latest News

  • ASAP: Home Moving Customers Want More Than Updates
  • Ascerta Raises $18M to Help Enterprises Maximize AI ROI
  • Dodge AI Raises $2.65M From Accel and Google to Fix the $600B Enterprise Firefighting Problem
  • Virgin Media O2 Deploys AI Voice Agent to Handle Support Calls
  • Dedication to Customers Earns Top Awards at UK Power Networks

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact