Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Metaverse

Customer Service in the Metaverse: Navigating the Future of Virtual Support

December 8, 2025February 12, 2024 by Scarlett Finley
Exploring the metaverse with a virtual reality headset

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse by 2030..

Welcome to the Metaverse: The Digital Twin of the Universe

December 8, 2025March 12, 2022 by Gerald Martinetz
The Meterverse

With the metaverse predicted to nearly double, potentially reaching $783.3 billion by 2024, it’s not a surprise that businesses across industries are looking to invest. Gerald Martinetz of Mindbreeze explores further..

5 Mixed Reality Trends for the Future

December 8, 2025June 18, 2020 by Malcom Ridgers
Women wearing VR goggles

Some exciting trends are emerging in the world of Mixed Reality (MR) that could have a major impact on the online customer experience of the future..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Car Shipping Quotes: Why the Lowest Bid Usually Costs More
  • Sabio’s AI Chief: “AI’s ‘Token-Maxing’ Era Is Over; End of Subsidies Now Forcing Corporate Reckoning”
  • 5 Fulfillment Mistakes Growing E-commerce Brands Must Avoid
  • Journeys UK: Why Avaya Believes Contact Centre Orchestration Will Shape Customer Experience AI
  • 10 Ways to Spot Root Causes Before Customer Complaints

Latest News

  • European Contact Centre and Customer Service Awards Unveils Shortlisted Finalists
  • Clearwave Unveils Unified Agentic AI Workforce to Automate Patient Journeys
  • Stagecoach Launches Dedicated Customer Service Bus in West Sussex
  • £17.9bn Expected Consumer Spend This Golden Quarter Will Prove Harder for Marketers to Win, Epsilon Research Shows
  • Echovane Raises Funding to Make Complex Market Research a Done-For-You AI-Native Service

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact