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Metaverse

Customer Service in the Metaverse: Navigating the Future of Virtual Support

December 8, 2025February 12, 2024 by Scarlett Finley
Exploring the metaverse with a virtual reality headset

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse by 2030..

Welcome to the Metaverse: The Digital Twin of the Universe

December 8, 2025March 12, 2022 by Gerald Martinetz
The Meterverse

With the metaverse predicted to nearly double, potentially reaching $783.3 billion by 2024, it’s not a surprise that businesses across industries are looking to invest. Gerald Martinetz of Mindbreeze explores further..

5 Mixed Reality Trends for the Future

December 8, 2025June 18, 2020 by Malcom Ridgers
Women wearing VR goggles

Some exciting trends are emerging in the world of Mixed Reality (MR) that could have a major impact on the online customer experience of the future..

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Latest Articles

  • How AI Agents Are Changing the Way Businesses Connect Their Systems
  • Who Holds the Strings? If You Control the ‘Outcome’ You Can Stand Behind It
  • Anticipatory Customer Service: Help Before Customers Ask
  • Hire for Heart: Why Attitude Rules Customer Service
  • How To Create a Brand Name That Reflects Business Goals and Unique Identity

Latest News

  • Lightsage Raises $4M to Build the Growth Stack for Internet Software’s Newest Customer: AI Agents
  • Genesys Puts Agentic AI to Work Across the Customer Journey
  • Quiq Launches Voice Assist: Agentic AI That Acts During Live Calls
  • Kohl’s Appoints Arianne Parisi as Chief Customer Officer
  • evaluagent and Fynto Announce Strategic CX Partnership

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

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