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Metaverse

Customer Service in the Metaverse: Navigating the Future of Virtual Support

December 8, 2025February 12, 2024 by Scarlett Finley
Exploring the metaverse with a virtual reality headset

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse by 2030..

Welcome to the Metaverse: The Digital Twin of the Universe

December 8, 2025March 12, 2022 by Gerald Martinetz
The Meterverse

With the metaverse predicted to nearly double, potentially reaching $783.3 billion by 2024, it’s not a surprise that businesses across industries are looking to invest. Gerald Martinetz of Mindbreeze explores further..

5 Mixed Reality Trends for the Future

December 8, 2025June 18, 2020 by Malcom Ridgers
Women wearing VR goggles

Some exciting trends are emerging in the world of Mixed Reality (MR) that could have a major impact on the online customer experience of the future..

Customer Connect Expo 2025
CSM Newsletter

Latest Articles

  • 10 Human Skills That Drive Exceptional Customer Interactions
  • Five9 and Google Cloud Unveil Joint Enterprise CX AI to Transform Customer Interactions
  • How to Resolve Customer Support Incidents in Minutes Not Hours
  • Customer Intelligence: Converting Signals into Business Growth
  • Customer Service, Support and Care Outsourcing Philippines: How AI and Human Judgement Are Redefining CX in 2026

Latest News

  • Virgin Media O2 Leverages AI and Cross-Skilling to Cut 1.3 Million Call Transfers
  • FirstComm Unveils AscendOne: A Converged UC, CC and AI Platform
  • Diabolocom Lands Frost & Sullivan’s 2026 European CX Technology Award
  • Google Launches AI Agents for Retailers to Power the Next Era of Agentic Commerce
  • Customer Journey Mapping Market Forecast to Hit $3.5BN by 2033

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

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