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Mobile Service

10 Ways Mobile App Developers Can Provide Better Customer Service

March 8, 2024February 29, 2024 by Ian Miller

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. Here are 10 practical ways you can ramp up your customer service..

How a Great App Can Help Your Bank Achieve Its Customer Service Goals

December 8, 2025August 15, 2017 by Dan Weis
Women using a banking app on her mobile phone

Banks continue to report that enhancing customer service is their number one priority. Dan Weis, Mobile Product Leader at NCR explains how a feature-rich app can help accomplish this goal..

Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

December 8, 2025July 28, 2015 by CSM Newsdesk
Call Center Agent

As customers become increasingly mobile, equipped with smarter devices and, most importantly, higher customer service expectations, corporate America needs to address how best to service this new customer..

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Latest Articles

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  • Navigating the EU AI Act: A Roadmap for CX Leaders
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Latest News

  • Observe.AI and AWS Form Strategic Alliance to Scale AI Agents in the Contact Center
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  • transcosmos Unveils trans-DX Plus for Support, Integrating Autonomous AI Agents
  • Bank of America Deploys GenAI to EricaAssist Empowering 18,000 Customer Service Representatives

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?

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