4 Point of Sale (POS) Trends to Look for in 2023
Thinking about how POS technologies can transform your business operations? Read the following POS trends to meet the ever-changing customers’ needs..
Payments
Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
With an increase in online spending and new faster, easier ways to pay, companies should think again about ways to meet customer preferences. Rob Crutchington of Encoded shares his top five predictions in 2023..
National Express Improves Security and Flexibility With 8×8 and PCI Pal
National Express has chosen the 8×8 XCaaS integrated cloud communications and contact centre solution to help employees stay engaged, productive, and efficient regardless of work location..
Remote Working Is a Risky Business – But Doesn’t Have to Be with Secure Card Payments
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, MD of Encoded, discusses how the cloud, open banking and SCA regulations help protect the customer, agents and merchants..
Problem Solved: Software-Only MFA for Call Center PCI Compliance
In 2020 there were an estimated 2.83 million people working in call centers across the United States. In an industry that is responsible for handling sensitive information, security and efficiency are extremely important..
Why Your Brand’s Billing Cycle Needs a Customer Experience Inclined CFO
Jared King, Co-Founder and CEO of Invoiced believes customer obsession is the path to winning. In this article he explains how the purposeful crafting of customer experience can help any business achieve its goals..
PCI DSS: Why It Pays to Comply
PCI DSS was created to protect consumers and merchants against security breaches. Robert Crutchington at Encoded explains why it pays contact centres to be PCI DSS compliant..
PCI DSS: The Forgotten Superhero
As millions of pounds are lost to Coronavirus scams, Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments..
3 Reasons Why IVR Payments Still Matter
Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence..