Customer Service Superstars and How to Duplicate Them
Meet some stars of service – and learn how to make the most of their skills.
Recruitment
How to Prevent Turnover in Your Call Center
With average staff attrition rates hitting 50%, now is the time to take action to prevent high turnover in your call center.
Hire For Attitude Customer Service
Six Do’s and Dont’s for hiring customer friendly, productive employees.
Hiring Customer Service Representatives that are a Perfect Fit
Learn how to see past the smiles and polish to truly know this employee will perform well as a CSR.
Customer Service Job Description
You may be interested in a customer service Job description from two points of view. Firstly, you may be an employer who wishes to fill a customer support role. Secondly, you may be a prospective employee searching for a position in customer service. Let’s look at the first requirement. As an employer, it is important that … Read more
Damage Control: CSR Hiring Mistakes
Monica L. Jenks advises how to avoid common interview mistakes when hiring CSRs..