It is the beginning of another year and it is time to start with some new strategies for talent acquisition and recruitment teams. Numerous trends from the previous year will persist and exert influence..
As you tailor your CV to meet the needs of the customer service job you want, you should focus not only on the support skills you have to offer, but how they directly relate to the industry you want to work in..
Improving customer service is easier said than done, and typically involves potentially costly employee training. What if employers could improve customer service by changing how they hire new customer-facing employees?
The experience of your customer with your organization is directly dependent on the kind of service they receive from your CSRs. Here are some equalities to look for when hiring a customer representative..
As a small business owner, generating leads and sales, keeping costs low, and marketing and retargeting consumers for future sales are just some of the difficulties you face..
What makes Wing Assistant different? Wing leverages technology and combines it with irreplaceable human capabilities, resulting in a superior customer experience as a remote labor supplier..
Creating a great customer experience starts with understanding and improving the employee experience. Here’s how companies can navigate these challenges during the Great Resignation..
Considering the number of companies with similar offers and the fact that many face-to-face interactions are going digital, your brand must compete to remain authentic and maintain the trust of its clients..
Gen Z are thought to be the leading generation behind the Great Resignation of 2021: the phenomenon that saw millions of workers quitting their jobs. This generation has a different attitude towards the workplace..
Ross Daniels at Calabrio looks at the 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes and get the right answers..
The Great Resignation has seen dramatic employee turnover rates. John Tschohl shares some important steps you can take to retain your current employees and attract new ones during these challenging times..
Is your organization ready to begin aligning your employee experience with the new world of work? Kurt Schroeder, Chief Experience Officer at Avtex shares some quick strategies you can use to get started..
Over five million people globally work as call centre agents, including 1.3 million people in the UK. Many of them face challenges according to a new research report from artificial intelligence (AI) firm ASAPP..
Omer Molad, Co-founder and CEO at Vervoe believes that by doing your due diligence and choosing an appropriate skills test, you can determine if candidates possess the right levels of empathy and resilience..
Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for successful remote onboarding of call centre staff..
Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent..
Derek Jones, VP Enterprise Strategy, Americas at Deputy outlines the steps call centers need to take for quick onboarding of new employees..
Successful teams are made up of the right people. This is true in sports and it is true in customer experience work. Learn what makes a great CX team..
A close look at competency based assessments for successful recruitment of CSRs.