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Regulations

With SCA Deadline Looming – What Happens Next?

December 8, 2025March 3, 2022 by Rob Crutchington
2022 Calendar

Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance for e-commerce transactions..

The FCC’s Reassigned Numbers Database: A Good but Limited First Step

December 8, 2025January 12, 2022 by Robert McKay
Contact center team

Savvy customer service managers know the compliance risk created by any communication that goes to the wrong recipient. Robert McKay, SVP, Neustar looks at the recently rolled out Reassigned Numbers Database..

10 Steps to Preparing Your Business for GDPR

December 8, 2025May 11, 2018 by Susan Friesen
GDPR Guide

The General Data Protection Regulation (GDPR) is a new set of rules that will soon be mandated for those businesses dealing with European consumers. Here’s what you need to know..

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Latest Articles

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Latest News

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  • Cresta Launches Synthetic Customers to Enhance AI Testing and Agent Training

Knowledge Base

  • Why a Route Planner Is Part of Great Customer Service
  • 50 Ways to Say Thank You for a Quick Response
  • How a Personal Injury Lawyer Builds and Presents Your Legal Case
  • The True Value of Self-Service Customer Analytics for Retail
  • 5 Ways Customer Service Live Chat Can Boost Your Shipping Business

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

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