Over the past two decades the evolution of help desk ticketing systems has been rapid. Here we explore some of the key features to look out for when choosing help desk software for your organization..
If you work in customer service, from time to time your customers will have problems and complaints. Responding in an efficient and timely manner is key to customer satisfaction. For this you need a ticketing system..
Jamie MacSween of Puzzel shares his thoughts on why email is important in contact centres and how to use automated ticketing to resolve a sharp influx of customer enquiries..