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Vulnerable Customers

Supporting Vulnerable Customers: A Guide to Compassionate Engagement

December 8, 2025May 9, 2024 by Ian Miller
Empathetic customer care advisor

Recognizing and supporting vulnerable customers is not just a regulatory necessity—it’s a moral imperative. Vulnerability shows up in many ways – whether that’s dealing with money woes, facing physical limitations..

Samaritans Trains Over 1,500 Customer Facing Staff in Supporting Vulnerable Customers

December 8, 2025May 16, 2023 by CSM Newsdesk
Samaritans training session

This Mental Health Awareness Week Samaritans, the charity for suicide prevention, is reminding businesses of the importance of supporting their employees in having conversations with vulnerable customers..

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Manager's Toolbox

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