Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Vulnerable Customers

Supporting Vulnerable Customers: A Guide to Compassionate Engagement

December 8, 2025May 9, 2024 by Ian Miller
Empathetic customer care advisor

Recognizing and supporting vulnerable customers is not just a regulatory necessity—it’s a moral imperative. Vulnerability shows up in many ways – whether that’s dealing with money woes, facing physical limitations..

Samaritans Trains Over 1,500 Customer Facing Staff in Supporting Vulnerable Customers

December 8, 2025May 16, 2023 by CSM Newsdesk
Samaritans training session

This Mental Health Awareness Week Samaritans, the charity for suicide prevention, is reminding businesses of the importance of supporting their employees in having conversations with vulnerable customers..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Car Shipping Quotes: Why the Lowest Bid Usually Costs More
  • Sabio’s AI Chief: “AI’s ‘Token-Maxing’ Era Is Over; End of Subsidies Now Forcing Corporate Reckoning”
  • 5 Fulfillment Mistakes Growing E-commerce Brands Must Avoid
  • Journeys UK: Why Avaya Believes Contact Centre Orchestration Will Shape Customer Experience AI
  • 10 Ways to Spot Root Causes Before Customer Complaints

Latest News

  • European Contact Centre and Customer Service Awards Unveils Shortlisted Finalists
  • Clearwave Unveils Unified Agentic AI Workforce to Automate Patient Journeys
  • Stagecoach Launches Dedicated Customer Service Bus in West Sussex
  • £17.9bn Expected Consumer Spend This Golden Quarter Will Prove Harder for Marketers to Win, Epsilon Research Shows
  • Echovane Raises Funding to Make Complex Market Research a Done-For-You AI-Native Service

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact