Ana Brant, Senior Managing Director & Global Head of CX at Cain
Cain, the global real estate investment firm, has announced the launch of a dedicated Customer Experience (CX) division.
The new unit is designed to revolutionize how end-users interact with the firm’s diverse portfolio, which spans hospitality, residential, sport, entertainment, and flagship commercial developments.
To lead the move, Cain has appointed Ana Brant as Head of Customer Experience. Brant brings a formidable pedigree in luxury service delivery, having most recently served as Vice President of Customer Experience & Loyalty at Wynn Las Vegas. Her career also includes leadership roles at the Dorchester Collection, The Ritz-Carlton Hotel Company, and Walt Disney World.
Integrating Tech and Service Design
The establishment of this division signals a shift in how real estate investment managers view the lifecycle of an asset. By focusing on “experiential real estate,” Cain aims to harmonize service design and operating standards with the implementation of emerging technologies. This approach will be applied to both existing assets and future developments within the firm’s multi-billion dollar portfolio.
Jonathan Goldstein, Chief Executive Officer and co-Founder of Cain, highlighted the necessity of this evolution in the luxury sector:
“Quality and luxury are increasingly defined by execution, with the strongest assets aligning service, operations and technology from day one. Working alongside leading global hospitality brands has shaped our definition of best-in-class, and the establishment of a dedicated CX division, underpinned by Ana’s operating expertise, strengthens our ability to deliver to that standard consistently across our portfolio while further differentiating Cain’s investment and asset management approach.”
CX as a Value Driver
For Cain, the move isn’t just about hospitality—it’s about asset value. The firm, which manages approximately $14.4 billion in assets, views CX as a core operating discipline that can drive long-term returns.
Ana Brant, Head of Customer Experience, emphasized the link between operational consistency and asset performance:
“Having spent my career in some of the most demanding service environments, I’ve seen how strong operations, applied consistently and at scale, translate directly into long-term asset value. I’m pleased to be working with a firm that recognises this and is embedding customer experience as a core operating discipline, and I look forward to working with the team to create hospitality and experiential real estate assets that resonate with the people and communities they serve.”
A Portfolio Built on Experience
The new CX division arrives as Cain continues to expand its footprint in major gateway cities, including London, New York, Beverly Hills, and Miami. The firm’s portfolio includes high-profile collaborations with brands like Aman and Delano.
By placing a CX specialist at the helm of its operational strategy, Cain is positioning itself to meet the rising expectations of a global consumer base that increasingly values seamless, tech-enabled, and high-touch experiences over traditional real estate offerings. For more information, visit www.cainint.com.