Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Adele Sommers

Vital Success Measures: Keys to Rescuing Ailing Projects

December 8, 2025May 21, 2015 by Adele Sommers
Project

When we examine what makes projects succeed or fail, we’re actually looking at a variety of vital success measures that can keep our projects healthy – or offer a powerful remedy if they start to break down.

How to Aim Your Talent in the Right Direction

December 8, 2025May 21, 2015 by Adele Sommers
Business talent in the spotlight

This article reveals seven ways you can help your personnel grow and become your “co-visionaries”.

The Power of Perceptions in Shaping Customer Satisfaction

December 8, 2025May 3, 2015 by Adele Sommers
Human perception

Is the glass half empty or half full? The definition resides in your customers’ eyes.

Focusing on Customer Service Consistency

December 8, 2025April 27, 2015 by Adele Sommers
Consistency is key

This article explains the role of consistency in boosting customer retention and satisfaction.

Tips for Removing “Customer Hassles”

December 8, 2025April 27, 2015 by Adele Sommers
Hassle Free

Are you wrestling with cranky customers, low-vitality products, congested services, and an aching bottom line? You certainly don’t need to. Read on to learn more.

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • The Enterprise AI Bottleneck: Why Legacy CX Infrastructure Is Slowing AI Transformation
  • How Customer Segmentation Improves Customer Experience
  • How KFC Handles Customer Complaints
  • EESI Global: Mission, Architecture, and Operating Principles of an International Self-Regulatory Platform
  • How to Monitor AI and Human Customer Support in Real Time

Latest News

  • Genesys Advances Agentic AI Strategy with Pinkfish Acquisition
  • The Right to a Real Person: Ireland’s New CX Mandate for Online Finance
  • Five9 Strengthens Executive Team to Drive AI Transformation in CX
  • SOTpay Launches Chloe, the Securafone AI Booking Concierge Helping Hotels Win Back Direct Bookings
  • Zenarate Extends its Frontline Performance Platform with Evolve, Delivering a Unified Approach to Human + AI Performance

Knowledge Base

  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service
  • 50 Ways to Say Thank You for a Quick Response
  • How a Personal Injury Lawyer Builds and Presents Your Legal Case

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact