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Adele Sommers

Vital Success Measures: Keys to Rescuing Ailing Projects

December 8, 2025May 21, 2015 by Adele Sommers
Project

When we examine what makes projects succeed or fail, we’re actually looking at a variety of vital success measures that can keep our projects healthy – or offer a powerful remedy if they start to break down.

How to Aim Your Talent in the Right Direction

December 8, 2025May 21, 2015 by Adele Sommers
Business talent in the spotlight

This article reveals seven ways you can help your personnel grow and become your “co-visionaries”.

The Power of Perceptions in Shaping Customer Satisfaction

December 8, 2025May 3, 2015 by Adele Sommers
Human perception

Is the glass half empty or half full? The definition resides in your customers’ eyes.

Focusing on Customer Service Consistency

December 8, 2025April 27, 2015 by Adele Sommers
Consistency is key

This article explains the role of consistency in boosting customer retention and satisfaction.

Tips for Removing “Customer Hassles”

December 8, 2025April 27, 2015 by Adele Sommers
Hassle Free

Are you wrestling with cranky customers, low-vitality products, congested services, and an aching bottom line? You certainly don’t need to. Read on to learn more.

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