10 Tips to Improve Your Customer Experience
Today’s customers demand a great customer experience and will not settle for anything less. Here are ten ways to make it happen..
Bill Hogg
4 Reasons Why Teamwork Makes the Dream Work
Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos. Here are four reasons why teamwork makes the dream work. The Sum is Greater Than the Parts If the team has a common objective, everyone should be working … Read more
Why a Satisfied Customer May Be Worse Than an Unsatisfied Customer
How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer..
5 Ways To Create a Powerful Cohesive Team
Bill Hogg looks at the specific thought processes that a leader uses to transform a team from average to awesome..
4 Powerful Ways to Keep Your Team Motivated
Bill Hogg looks at some key motivation methods that you can use with your team right away..
How to Improve Your Leadership Aptitude
Being a leader is not the same as being a manager. Let’s consider how to become a better leader—especially for those who are not lucky enough to be born leaders..
Is Your Leadership Limiting Your Growth?
Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change..
8 Change Leadership Strategies for Sustainable Results
Most change initiatives fail. This is a fact that too few leaders truly understand. Change is never easy. People are resistant to it and people will not just change because you tell them to. All it takes is one leader who wants to make their mark on a company to leave a sour taste, and … Read more
How to Move from Customer Service to Customer Experience
Companies that truly want to grow need to focus on improving their relationships with customers and providing an experience that will get customers talking..
Why Customer Service Employees Need Guidelines Not Just Rules
Management must trust their staff enough to establish guidelines with a degree of autonomy and flexibility when it comes to making decisions..
7 Tips to Improve the Customer Experience
Continuously changing and improving the customer experience will help you develop deeper customer relationships over time..
Five Ways to Turn Your Customers into Raving Fans
Providing good customer service just isn’t enough anymore. Encourage your team to take customer service from bland and boring to knock-your-socks-off spectacular with these five tips..
3 Ways to Strengthen Your Emotional Connection with Your Customers
Your customers are not loyal. The truth is that 75% of your customers would gladly do business with the competition—because companies have not created the emotional connection that creates customer loyalty and advocacy..
12 Steps to a Customer-Focused Culture
More and more organizations are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well. Here are 12 simple steps to ensure your organization is maximizing this important competitive advantage..
4 Steps to Give Exceptional Customer Service
Here is a simple 4-step formula to help your team remember how to GIVE exceptional customer service each and every time they interact with customers. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit..
Three Steps to Winning in Customer Service
Some simple rules that apply to internal and external customers.
Seven Tips to Deal with Unhappy Customers
A good response to a customer complaint ensures you’ll receive that complaint only once.
10 Tips for Impeccable Customer Service
If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.