Debbie Fletcher 
If you’re not careful, it’s easy to forget simple things when it comes to gathering your expenses once the tax month rolls around. The best way to keep track of your outgoings is to gather receipts for everything. If they’re not expenses, you can throw them away, but you can’t claim for expenses without a … Read more
Fraud is an unfortunately common enemy of businesses of all sizes: the most recent report into fraud by the Association of Fraud Prevention (ACFE) found it cost businesses a median of $150,000 with the average organization losing some five per cent of its revenue to fraudulent activities. Fraud can affect businesses in various ways, the … Read more
There are few times in life as stressful as the moment right before you launch a new project. Remember that time your in-laws were coming to stay and you left clearing out the guest bedroom until the literal last minute? Or that time you promised your flakey friend you’d read over their business plan and … Read more
A new report lifts the lid on the top issues causing blocks to successful remote working – which can result in up to 100 minutes in lost productivity or 23 per cent of a daily shift..
Looking to take your business on the road? Whether it’s a pop-up shop around the country or a travelling food truck, start as you mean to go on and connect with your customers the right way..
Here are four ways WFM solutions can help get the best out of your frontline agents and keep your customers satisfied..
Riding on the growing trend of online shopping are customer chargebacks. Here are some key ways to deal with them..
Lately it feels like a precarious time to be a customer service employee. Thanks to the millennial influence, customers are turning to digital self-service tools more than ever..
In a world where automated emails are deleted without a second thought and more and more businesses are opening their doors every day, you need to stand out if you want to get noticed. You can do this through personalisation, which not only includes the personal experience you give your customers, but also how you … Read more
The majority of Americans are unhappy at work – but does that really matter? Aren’t people always going to grumble about work getting in the way of their lives?
As an employer it is down to you to inspire your employees – particularly if you want them to both grow and stay satisfied within their roles..
In the rapidly-evolving world of digital marketing the job itself has undergone a dramatic transformation from pre-digital days..
When working in sales, training is important and should be something that is implemented regularly..
Is technology the monster it’s made out to be, or does it actually have a positive impact on business communication? We think it’s the latter…
Every business has to face up to the fact its employees will get sick. You employ human beings, not robots, and they are susceptible to getting ill..
In business today, excellence in customer experience is not just a buzzword, it is an absolute necessity. Learn how analytics can play a key role in identifying and understanding your customers’ needs..
Customer service is important for every business, but even more so when you are just starting out. Here are five reasons why your customer service is so important if you are a start up..
By spotting customer complaints and dealing with them in a swift and professional manner, these once angry customers can be turned into loyal users who help, rather than hinder, your reputation. Learn more in this article..