Ten Ways to Supercharge Your Customer Service
Is your customer service in need of an overhaul? Here are ten quick and easy ways to take your customer service to the next level..
Ellen Goodwright
10 Ways to Improve the Customer Experience
When your company’s reputation depends on positive feedback your number one goal is to make sure every customer has the best possible experience..
10 Ways Social Media Can Improve Your Customer Service
The us of social media has been recognized as a useful tool to connect with customers. Here are some key ways to utilize this new channel to improve your service..
How to Be a Great Customer Service Representative
If you want to become a great CSR, you’ll have to focus on a few essentials. Here are some of the most important skills you need to succeed..
5 Ways to Handle Customer Complaints
Learn how to handle customer complaints the right way and turn a bad experience into one that will result in a long lasting customer relationship..
How Customer Care Can Boost Your Sales and Increase Your Profits
This is a story from my personal experience that showed me that caring for customers really can boost your sales and profits…
3 Steps to Effective Customer Service Training
In this brief guide to customer service training, Ellen has broken the process down into three simple steps. Let’s jump right in.
Top 10 Customer Loyalty Tips
I think we can all agree that customer loyalty is essential for a successful business.
8 Tips for Successful Customer Service Management
Ellen outlines the key actions Customer Service Managers must take to ensure success in their role.
Why You Should Celebrate Customer Service Week
Customer Service Week is celebrated every year in October. Start planning now to make it a week to remember!
Top 10 CRM Tips
Many companies rush headlong into CRM without plan. Here are 10 tips to help you plan a successful CRM implementation.
How to Handle Customer Complaints
Here are seven easy to follow rules to help you when things don’t go to plan with your customers.
12 Ideas for Customer Service Training
Providing customer service training for your staff is an important part of your organization’s quest to deliver outstanding service. Here are twelve ideas you can incorporate into your training methods.
Centralized Customer Service Benefits
Bringing together your customer service operations in one central place can have many benefits. Centralizing customer service departments can reduce costs. This can be achieved because it is usually less expensive to rent and operate one premises instead of several, in different locations..
Examples of Poor Customer Service
Bad customer experiences are not hard to find these days. The key to success is to identify and correct poor service before it’s too late. Check out these poor customer service examples.
The Customer Is Not Always Right!
The guiding principle behind good customer service is usually summed up in this phrase – ‘The customer is always right.’ But if you’ve ever handled customer service issues before, you know this isn’t exactly true.