Team Cohesion: The Glue That Sticks
If you want a team that sticks together through thick and thin, then you need to work on the key elements of team cohesion.
Eric Garner
How Do Your Candidates See You?
Have you ever wondered how you come across to the candidates you interview? In this article we look at the 9 interviewer types.
Delegation: A Spectrum Of Choices
If you want to master the whole range of delegation options, then you need to know the differences between the different kinds of delegating on the Delegation Spectrum. Here are the five types that make up the delegation spectrum: 1. Ambassadorial Delegation. The word “delegation” is derived from “legate”, another word for ambassador. At this … Read more
Appraisals – Learn How To Love Them
Appraisals have a pretty bad reputation in many organizations. In this article you will learn how to how to love them. Managers dread having to give them and employees hate having to take them. But by simply focusing on 7 high-value components of appraisals, you can turn them into one of the most important activities … Read more
Business Audiences: Cast Your Magic Spell On Them
If you want to win over a business audience, you need to weave a magic spell on them. Here are 7 ways to do it.
Vision: How Leaders See the Invisible
The one thing that distinguishes great leaders from also-rans is the power, depth, and breadth of their vision. Vision is a strange concept.
What’s your Customer Service Style?
Whatever kind of customer service you offer – whether big or small, expensive or cheap, large-scale or small – do it with style.
The Unbeatable Laws Of Customer Service
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.
The ABC of Customer Service
If you want your staff to remember the essentials of customer care, there’s no better way to teach them than with the ABC of Customer Service.