Ian Miller 
Many start ups are quick to go online and launch their products or services. But what to do if things go wrong? Here are some ways start-ups (as well as established businesses) can successfully deal with online customer complaints..
Sometimes customer service teams go far beyond the call of duty to delight their customers. One such team is the Guest Services team at the South Florida Science Center..
Traditionally, decisions are made at the “top” of an organization and communicated to those “lower down” while feedback on the effectiveness of the resulting actions is sent back to the “top”. We can see this pattern in all aspects of life, from our relationship with our parents, through our education, and on into our working … Read more