Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Jasmine Kees

North America’s Must-Attend Customer Service Strategy Meeting

December 8, 2025August 28, 2019 by Jasmine Kees
CX Diagram

Do you believe customer service needs to be recognized as more than just a cost-center? Ready to enact change? Check out Incite’s CS/CX event, reputably the must-attend strategy meeting for east coasters..

The State of Customer Service Report: 500+ leaders benchmark their support

December 8, 2025December 7, 2018 by Jasmine Kees

The Incite Group have just released the 2019 State of Customer Service Report providing you with an inside look at the strategies, techniques and trends of over 500 customer service and social care professionals..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • How AI Can Calm Angry Customer Chats, With Real Support Scripts
  • Are You Delivering Truly Inclusive Customer Service?
  • Cloud vs. On-Device OCR: Which Architecture Delivers Better Accuracy and Scalability?
  • The Deflection Trap: Stop Treating the Voice Channel as the Enemy of Efficiency
  • 10 Digital Customer Service Trends to Watch in 2026

Latest News

  • SCTelcom and GOCare Team Up for Better Broadband CX
  • Serve First Gets £5m New Funding to Boost AI Customer Experience Platform
  • SoundHound AI and ACG Partner to Deploy Agentic AI Across Regional Telecom Carriers
  • Five9 and Assembled Expand Partnership to Tackle Multi-Agent Workforce Challenges
  • NiCE Selected by Openreach to Drive Major Service Transformation

Knowledge Base

  • The True Value of Self-Service Customer Analytics for Retail
  • 5 Ways Customer Service Live Chat Can Boost Your Shipping Business
  • Easy Ways to Strengthen Your Wi-Fi and Reduce Lag
  • How Unexpected Incidents Impact Customer Experience and Service Delivery
  • 10 Ways to Improve Reverse Mortgage Customer Service

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2025
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact