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Jasmine Kees

North America’s Must-Attend Customer Service Strategy Meeting

December 8, 2025August 28, 2019 by Jasmine Kees
CX Diagram

Do you believe customer service needs to be recognized as more than just a cost-center? Ready to enact change? Check out Incite’s CS/CX event, reputably the must-attend strategy meeting for east coasters..

The State of Customer Service Report: 500+ leaders benchmark their support

December 8, 2025December 7, 2018 by Jasmine Kees

The Incite Group have just released the 2019 State of Customer Service Report providing you with an inside look at the strategies, techniques and trends of over 500 customer service and social care professionals..

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  • Who Holds the Strings? If You Control the ‘Outcome’ You Can Stand Behind It
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Latest News

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  • evaluagent and Fynto Announce Strategic CX Partnership

Knowledge Base

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Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
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  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

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