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Jasmine Kees

North America’s Must-Attend Customer Service Strategy Meeting

December 8, 2025August 28, 2019 by Jasmine Kees
CX Diagram

Do you believe customer service needs to be recognized as more than just a cost-center? Ready to enact change? Check out Incite’s CS/CX event, reputably the must-attend strategy meeting for east coasters..

The State of Customer Service Report: 500+ leaders benchmark their support

December 8, 2025December 7, 2018 by Jasmine Kees

The Incite Group have just released the 2019 State of Customer Service Report providing you with an inside look at the strategies, techniques and trends of over 500 customer service and social care professionals..

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Latest Articles

  • Why Human Judgment Still Outperforms AI in High-Stakes CX
  • How Nurturing Customers Through the Customer Lifecycle Can Transform a Brand From a Hobby Into a Multi-Million Dollar Moneymaker
  • Training a Lightweight Neural Network for On-Device ID Document Detection
  • What Is the Gap Model of Service Quality and Why It Matters
  • AI Chatbots in 2026: Handling Complex Industry Queries

Latest News

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  • AskNicely’s Reputation Manager Aims to Unlock the Goldmine of Unused Customer Surveys and Reviews
  • Microsoft’s AI Agent Trio: A New Era for Dynamics 365 Contact Center
  • 85% of CX Leaders Expanding Human Agent Roles Despite AI Layoff Fears

Knowledge Base

  • How a Personal Injury Lawyer Builds and Presents Your Legal Case
  • The True Value of Self-Service Customer Analytics for Retail
  • 5 Ways Customer Service Live Chat Can Boost Your Shipping Business
  • Easy Ways to Strengthen Your Wi-Fi and Reduce Lag
  • How Unexpected Incidents Impact Customer Experience and Service Delivery

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

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