How to Win Customers Instantly With Phone Courtesy
Whoever answers your phone represents the entire organization and its philosophy about customer service. Phone courtesy needs to be rule # 1..
Lydia Ramsey
The State of the Email Salutation: Hi, Hello or Dear?
The controversy regarding the proper email salutationit is growing in intensity and covering an ever-widening area..
Good Medical Manners Equal High Patient Satisfaction
If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it’s now..
Telephone Etiquette is Crucial to Customer Service
Telephone etiquette is a critical ingredient to making a positive first impression. Here’s what your employees need to know..
Customer Service Means Taking the HEAT
Are you good at taking the HEAT when your customers lose their cool? Lydia Ramsey explains how you can diffuse even the angriest client..
Customer Connections: Is Your Voicemail Greeting up to Date?
Lydia Ramsey reflects on her experience with a local restaurant and offers some timely advice for users of voicemail..
R.E.S.P.E.C.T. – Your Client’s Communications Preferences
Respecting your client’s communication preferences is not just a courtesy, it’s good business. It’s not about you; it’s about your client.
Winning Customers Over the Telephone
Do you sometimes wonder where your customers have gone? In a study by the International Customer Research Institute, individuals gave several reasons for becoming “non-repeat” customers. Read on to discover more.
Keeping Your Cool When the Customer Gets Hot
A day in the life of a customer service professional can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control.