Ian Miller 
Voice is the fastest form of human communication and has long been the backbone of the customer service industry. Now, with the development of voicebots the power of voice is reaching new heights..
Customer service is one of the most important aspects of any business and ecommerce is no exception. In this article, we will discuss eleven ways that your ecommerce store can provide excellent customer service..
If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service..
A unified communications (UC) solution can help make live and real-time communication with customers a real possibility by integrating audio, video and mobile capabilities – enabling a new level of customer service..
What distinguishes a customer service representative from a top-class customer services supervisor? Here are eight habits that all excellent customer service supervisors must possess..
We spoke with Sebastian Glock, Technology Evangelist of Cognigy, who explains why bots have an image problem and how companies can actually save on service costs while making customers happier..
Providing a great customer experience has never been more important than it is today. Kyle Cox, CEO of Blindster, the nation’s largest online window treatment retailer leads the way..
Without a doubt one of the most important skills in business is the ability to communicate with customers by telephone. Here are 12 ways to provide better customer service by phone..
Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams..
Successful companies strive to support their customers with the best people and more increasingly, the best technology. Here I review OneDesk, a popular customer service solution..
Hear from Google, Home Depot, Mastercard, and Microsoft on how they are optimizing their workforce and harnessing new technology to deliver the ultimate customer experience..
Hear from Home Depot, Guru, PVH, Microsoft & CXPA on how they empower their agents with the tools and strategies to deliver the ultimate CX..
Join experts from Gucci, Sky and Customer Lifeguard in this free webinar to uncover how to strategize for the future with a successful multichannel customer experience..
In this free webinar you’ll hear from Frontier Airlines, GE Digital and Allied Telecom on how they are using data to personalize experiences and stay one step ahead of the competition..
Here we take an in-depth look at a customer support platform that combines a help center, knowledge base, multi-channel ticketing system and call center all in one place – Wix Answers..
Research has shown that 80% of customers want to be welcomed with a friendly greeting. Here are 10 examples of customer service greetings you can use or adapt to your own style..
Conducting a customer survey isn’t difficult and by using a little creativity together with a great survey maker tool you’ll soon be unearthing some valuable customer insights..
The benefits of strong customer relationships are many. Repeat sales, sustainability and growth as well as lower customer acquisition costs are among the reasons why it is important to forge strong bonds with your customers..
The Balanced Scorecard is a management system that allows managers to focus on important success factors of their particular business. It combines financial, customer, internal process and learning and growth perspectives. The origins of the Balanced Scorecard can be traced back to 1992 when Robert S. Kaplan and David Norton introduced a method for measuring a … Read more