Customer Service and Sales – A Great Partnership?
Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function..
Ian Miller
ACT! Contact & Customer Manager
ACT! is the #1 selling contact and customer manager. With ACT!, you can access key contact and customer details, manage relationships and help improve the bottom line..
Customer Service Cartoons
Need a fun, new idea for your team? How about using customer service cartoons? There can be no better way to put across your message than with a dash of humor. Customer service cartoons can do this job nicely, providing a visual message that your customer service team will take away, remember and most importantly, … Read more
What is Customer Satisfaction?
Customer satisfaction is a term generally used to to measure a customer’s perception of a company’s products and services. It’s not a straight forward science however, as customer satisfaction will vary from person to person, depending on a whole host of variables which may be both psychological and physical. The challenge for companies in recent … Read more
What is a Service Level Agreement?
An SLA is a binding agreement that defines the type, value and conditions of the services to be provided.
Customer Service Outsourcing
Customer service outsourcing, also referred to as offshoaring, refers to a company hiring another company to run its customer care call centers..
What is Customer Service Software?
Customer service software enables an organization to manage and track customer relationships and provide customer support. Learn more in this article..
Customer Service Manager Resume – Tips for Writing the Perfect Curriculum Vitae
When it comes to setting out on your quest to find a job as a Customer Service Manager, it pays to construct a professional looking resume. Not only will a good resume capture your skills and experience on paper for your prospective employer to consider; it will give you a real confidence boost by reminding … Read more