Ian Miller 
68% of customer defection takes place because customers feel poorly treated. Source: TARP It can cost five times more to buy new customers than retain existing ones. Source: TARP 1% cut in customer service problems could generate an extra £16m in profits for a medium-sized company over 5 years. Why customers quit: 1% die 3% … Read more
In today’s high-tech world, the one communication tool that remains a constant is the telephone. Here are my top 12 tips for telephone customer service.
Getting into the customer service industry after school or college or even after a spell away from the workplace can be a daunting prospect..
how does an organization take a customer centric approach to it’s strategy? Here are five key steps to implementing a customer centric model and achieving customer centricity for your business..
Customer service isn’t just about listening to customers and resolving their problems when needed. Learn more about the key roles and responsibilities in this article..
When it comes to measuring the success of your customer service operation choosing the right set of metrics is essential..
The corner stone of any good business is excellent customer service.
If you are looking for a job in customer service then gaining employment in your chosen field is going to be your number one goal..
Ongoing development of key skills is essential for anyone who aims to provide great customer service..
The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..
The basic function of a customer service agent is to provide a friendly service to internal and external customers.
We all have our own opinions on which companies provide the best customer service, but what do others think? In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service. The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by … Read more
The purpose of having a resume or curriculum vitae (CV) is to secure an interview and ultimately land you the job that you desire. In this section you will find a useful example of a Customer Service Resume..
Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function..
ACT! is the #1 selling contact and customer manager. With ACT!, you can access key contact and customer details, manage relationships and help improve the bottom line..
Need a fun, new idea for your team? How about using customer service cartoons? There can be no better way to put across your message than with a dash of humor. Customer service cartoons can do this job nicely, providing a visual message that your customer service team will take away, remember and most importantly, … Read more
