Top Ten Customer Service Duties
Customer service isn’t just about listening to customers and resolving their problems when needed. Learn more about the key roles and responsibilities in this article..
Ian Miller
Customer Service Metrics to Measure Client Satisfaction
When it comes to measuring the success of your customer service operation choosing the right set of metrics is essential..
How to Provide Outstanding Customer Service
The corner stone of any good business is excellent customer service.
Customer Service Employment
If you are looking for a job in customer service then gaining employment in your chosen field is going to be your number one goal..
Customer Service Training
Ongoing development of key skills is essential for anyone who aims to provide great customer service..
Good Customer Service Skills
The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..
What is a Customer Service Agent?
The basic function of a customer service agent is to provide a friendly service to internal and external customers.
Best Customer Service Companies
We all have our own opinions on which companies provide the best customer service, but what do others think? In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service. The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by … Read more
Customer Service Resume
The purpose of having a resume or curriculum vitae (CV) is to secure an interview and ultimately land you the job that you desire. In this section you will find a useful example of a Customer Service Resume..
Customer Service and Sales – A Great Partnership?
Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function..
ACT! Contact & Customer Manager
ACT! is the #1 selling contact and customer manager. With ACT!, you can access key contact and customer details, manage relationships and help improve the bottom line..
Customer Service Cartoons
Need a fun, new idea for your team? How about using customer service cartoons? There can be no better way to put across your message than with a dash of humor. Customer service cartoons can do this job nicely, providing a visual message that your customer service team will take away, remember and most importantly, … Read more
What is Customer Satisfaction?
Customer satisfaction is a term generally used to to measure a customer’s perception of a company’s products and services. It’s not a straight forward science however, as customer satisfaction will vary from person to person, depending on a whole host of variables which may be both psychological and physical. The challenge for companies in recent … Read more
What is a Service Level Agreement?
An SLA is a binding agreement that defines the type, value and conditions of the services to be provided.
Customer Service Outsourcing
Customer service outsourcing, also referred to as offshoaring, refers to a company hiring another company to run its customer care call centers..
What is Customer Service Software?
Customer service software enables an organization to manage and track customer relationships and provide customer support. Learn more in this article..