Customer Service Phone Tips
Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.
Ian Miller
Customer Service Facts
68% of customer defection takes place because customers feel poorly treated. Source: TARP It can cost five times more to buy new customers than retain existing ones. Source: TARP 1% cut in customer service problems could generate an extra £16m in profits for a medium-sized company over 5 years. Why customers quit: 1% die 3% … Read more
Telephone Customer Service
In today’s high-tech world, the one communication tool that remains a constant is the telephone. Here are my top 12 tips for telephone customer service.
Customer Service Vacancies: How to Find Your Perfect Job
Getting into the customer service industry after school or college or even after a spell away from the workplace can be a daunting prospect..
Customer Centric Service – How to Become a Customer Focused Organization
how does an organization take a customer centric approach to it’s strategy? Here are five key steps to implementing a customer centric model and achieving customer centricity for your business..
Top Ten Customer Service Duties
Customer service isn’t just about listening to customers and resolving their problems when needed. Learn more about the key roles and responsibilities in this article..
Customer Service Metrics to Measure Client Satisfaction
When it comes to measuring the success of your customer service operation choosing the right set of metrics is essential..
How to Provide Outstanding Customer Service
The corner stone of any good business is excellent customer service.
Customer Service Employment
If you are looking for a job in customer service then gaining employment in your chosen field is going to be your number one goal..
Customer Service Training
Ongoing development of key skills is essential for anyone who aims to provide great customer service..
Good Customer Service Skills
The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..
What is a Customer Service Agent?
The basic function of a customer service agent is to provide a friendly service to internal and external customers.
Best Customer Service Companies
We all have our own opinions on which companies provide the best customer service, but what do others think? In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service. The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by … Read more
Customer Service Resume
The purpose of having a resume or curriculum vitae (CV) is to secure an interview and ultimately land you the job that you desire. In this section you will find a useful example of a Customer Service Resume..
Customer Service and Sales – A Great Partnership?
Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function..
ACT! Contact & Customer Manager
ACT! is the #1 selling contact and customer manager. With ACT!, you can access key contact and customer details, manage relationships and help improve the bottom line..