Ian Miller 
The benefits of strong customer relationships are many. Repeat sales, sustainability and growth as well as lower customer acquisition costs are among the reasons why it is important to forge strong bonds with your customers..
The Balanced Scorecard is a management system that allows managers to focus on important success factors of their particular business. It combines financial, customer, internal process and learning and growth perspectives. The origins of the Balanced Scorecard can be traced back to 1992 when Robert S. Kaplan and David Norton introduced a method for measuring a … Read more
Management styles can differ from person to person and company to company. Here you can get to know your management style.
The ability to make a decision and stick to it is the cornerstone of good leadership skills.
The purpose of meetings in any business is to inform, update, or instruct. Learn more in our management meeting guide.
One of the most critical decision you can make as a Customer Service Manager is hiring people who bring to the business their expertise in areas which are important to the success of your company..
Without goals, managing a company would be akin to driving to an unfamiliar destination without a map.
Find out how effective your time management skills are—and how they can be improved.
Team work is essential to any company who wants to succeed. Learn more in this article. Teamwork is the sum of all the parts that creates an atmosphere of trust, respect, and a willingness to go the extra mile. It’s therefore important to hire people who are of the same mindset, worth ethic, and who can … Read more
One way to give your team some visual brain food is to utilize the many free customer service videos that can be found online.
Top tips to help you provide the kind of excellent service that your customers truly deserve.
As anyone who has worked in customer service can tell you, a customer service job can be highly stressful. If this stress gets out of hand it can have many negative effects.
The key to success in today’s highly competitive marketplace is to adopt a customer oriented business strategy.
When you create experiences that customers truly enjoy and remember—they will reward you for it.
Some essential tips to help you deal with angry customers face-to-face.
Even when things go well with your customers things can change if mistakes are made. Here’s how to avoid making them.
Can your company or organization really deliver excellence to your customers? Now, more than ever is the time to try.
Ian Miller shares some tips on how to excel at customer service management.
One of the key roles of the Customer Service Manager is to motivate his or her staff. This article aims to help you become a better motivator!