Management Styles for Great Leadership
Management styles can differ from person to person and company to company. Here you can get to know your management style.
Ian Miller
The Importance of Decision Making Skills
The ability to make a decision and stick to it is the cornerstone of good leadership skills.
Management Meetings
The purpose of meetings in any business is to inform, update, or instruct. Learn more in our management meeting guide.
Hiring People & Recruitment
One of the most critical decision you can make as a Customer Service Manager is hiring people who bring to the business their expertise in areas which are important to the success of your company..
Achieve Your Goals: Time To Get SMART
Without goals, managing a company would be akin to driving to an unfamiliar destination without a map.
Time Management Test: How Good Are You at Managing Your Time?
Find out how effective your time management skills are—and how they can be improved.
Team Work: Harnessing the Power of Teams
Team work is essential to any company who wants to succeed. Learn more in this article. Teamwork is the sum of all the parts that creates an atmosphere of trust, respect, and a willingness to go the extra mile. It’s therefore important to hire people who are of the same mindset, worth ethic, and who can … Read more
5 Customer Service Training Videos that Won’t Cost You a Penny
One way to give your team some visual brain food is to utilize the many free customer service videos that can be found online.
Top 10 Tips for Excellent Customer Service
Top tips to help you provide the kind of excellent service that your customers truly deserve.
How to Tackle Customer Service Stress
As anyone who has worked in customer service can tell you, a customer service job can be highly stressful. If this stress gets out of hand it can have many negative effects.
10 Key Steps to Customer Orientation
The key to success in today’s highly competitive marketplace is to adopt a customer oriented business strategy.
How to Deliver the Best Customer Experience: 6 Steps to Customer Loyalty
When you create experiences that customers truly enjoy and remember—they will reward you for it.
15 Ways to Deal with Angry Customers Face-to-face
Some essential tips to help you deal with angry customers face-to-face.
Four Common Customer Service Mistakes and How to Avoid Them
Even when things go well with your customers things can change if mistakes are made. Here’s how to avoid making them.
7 Tips for Delivering Customer Service Excellence
Can your company or organization really deliver excellence to your customers? Now, more than ever is the time to try.
5 Ways to Become a Great Customer Service Manager
Ian Miller shares some tips on how to excel at customer service management.
Role of the Customer Service Manager: Motivating People
One of the key roles of the Customer Service Manager is to motivate his or her staff. This article aims to help you become a better motivator!
Ken Blanchard – Lunch with the Best Selling Author
I met for lunch with Dr Ken Blanchard, best-selling author of “The One Minute Manager” and “Raving Fans”. It was a great opportunity to gain an insight into the mind of one of the world’s leading management thinkers..
What Exactly is Customer Service?
From a practical prospective, customer service is the activity of satisfying customer needs. From an emotional one it’s much more than that – customer service is caring for customers and treating them with respect.