Webinar: The Future of Customer Service
Join experts from Gucci, Sky and Customer Lifeguard in this free webinar to uncover how to strategize for the future with a successful multichannel customer experience..
Ian Miller
Webinar: The Experience Economy – Customer Data, VoC and Closing the Feedback Loop
In this free webinar you’ll hear from Frontier Airlines, GE Digital and Allied Telecom on how they are using data to personalize experiences and stay one step ahead of the competition..
Winning Customer Service with Wix Answers
Here we take an in-depth look at a customer support platform that combines a help center, knowledge base, multi-channel ticketing system and call center all in one place – Wix Answers..
Top 10 Customer Service Greetings
Research has shown that 80% of customers want to be welcomed with a friendly greeting. Here are 10 examples of customer service greetings you can use or adapt to your own style..
Top 10 Tips for Creating a Successful Customer Survey
Conducting a customer survey isn’t difficult and by using a little creativity together with a great survey maker tool you’ll soon be unearthing some valuable customer insights..
Six Ways to Improve Your Customer Relationships
The benefits of strong customer relationships are many. Repeat sales, sustainability and growth as well as lower customer acquisition costs are among the reasons why it is important to forge strong bonds with your customers..
What is a Balanced Scorecard?
The Balanced Scorecard is a management system that allows managers to focus on important success factors of their particular business. It combines financial, customer, internal process and learning and growth perspectives. The origins of the Balanced Scorecard can be traced back to 1992 when Robert S. Kaplan and David Norton introduced a method for measuring a … Read more
Management Styles for Great Leadership
Management styles can differ from person to person and company to company. Here you can get to know your management style.
The Importance of Decision Making Skills
The ability to make a decision and stick to it is the cornerstone of good leadership skills.
Management Meetings
The purpose of meetings in any business is to inform, update, or instruct. Learn more in our management meeting guide.
Hiring People & Recruitment
One of the most critical decision you can make as a Customer Service Manager is hiring people who bring to the business their expertise in areas which are important to the success of your company..
Achieve Your Goals: Time To Get SMART
Without goals, managing a company would be akin to driving to an unfamiliar destination without a map.
Time Management Test: How Good Are You at Managing Your Time?
Find out how effective your time management skills are—and how they can be improved.
Team Work: Harnessing the Power of Teams
Team work is essential to any company who wants to succeed. Learn more in this article. Teamwork is the sum of all the parts that creates an atmosphere of trust, respect, and a willingness to go the extra mile. It’s therefore important to hire people who are of the same mindset, worth ethic, and who can … Read more
5 Customer Service Training Videos that Won’t Cost You a Penny
One way to give your team some visual brain food is to utilize the many free customer service videos that can be found online.
Top 10 Tips for Excellent Customer Service
Top tips to help you provide the kind of excellent service that your customers truly deserve.
How to Tackle Customer Service Stress
As anyone who has worked in customer service can tell you, a customer service job can be highly stressful. If this stress gets out of hand it can have many negative effects.
10 Key Steps to Customer Orientation
The key to success in today’s highly competitive marketplace is to adopt a customer oriented business strategy.
How to Deliver the Best Customer Experience: 6 Steps to Customer Loyalty
When you create experiences that customers truly enjoy and remember—they will reward you for it.