CSM Newsdesk 
ASAPP the AI Cloud company has announced availability of AutoTranscribe and claims it to be “the most accurate, real-time, speech-to-text transcription service” for call centres..
PCI Pal, the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing of the UK’s fastest growing businesses. The Growth Index ranks companies..
As energy prices reach a 40-year record high, a new survey has asked over 1,500 bill payers what they want – and how they feel – about their energy providers. The results, published today in ‘The Big Switch Off’ report,.
Chief Strategy Officer says artificial intelligence services and new automation processes, can raise work from home productivity..
Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks..
As Calabrio deploys its true cloud Workforce Optimisation (WFO) offering via AWS in South Africa, Olle Düring at Calabrio outlines five reasons why this latest news matters to customers in the region..
Contact centre solutions disruptor, EvaluAgent launches industry leading AI capabilities for quality management teams and performance improvement leaders..
At a time when credit card and bank customers in Canada are using financial institution mobile apps and websites more than ever, overall satisfaction with those digital experiences is in decline..
Leading global provider of customer experience (CX) and business solutions, Webhelp, has been chosen by The Sandbox, a leading decentralized gaming virtual world as a partner to help build community engagement..
Zenarate AI Coach continues to transform how the world’s leading brands and services use AI Conversation Simulation to develop top-performing agents in 12 languages around the world..
PCI Pal, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape..
TheLoops, an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity..
In this insightful webinar, you will learn more about the need for speech analytics, successful customer deployment cases and the must haves you should consider in your analytics program..
Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion behind every customer interaction..
Quantum Metric, the Continuous Product Design platform for customer-driven digital experiences, today announced an integration with ServiceNow to extend insight into individual customer experiences..
PCI Pal, the global provider of secure payment solutions, has announced a mutual partnership with leading Contact Centre as a Service (CCaaS) solutions provider, Odigo. Customers can now access PCI Pal’s solutions..
Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution..
Avaya has announced an enhancement to Avaya OneCloud™ to dramatically reduce the complexity associated with virtualizing customer interactions. Avaya Virtual Agent is a ready-to-deploy, configurable service..
Conjura, the leading e-commerce data analytics platform, today announced it raised €15 million in Series A funding that will further enhance its technology and bring 360-degree data analytics solution to new markets..