CSM Newsdesk

Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25 per cent as part of its overarching growth strategy. The team is looking for more staff to fulfil a variety of roles..

Bespoke International, a fully integrated global outsourced customer service centre founded by CEO Mark Thomason and his co-directors has recorded growth to over 800 employees in its first two years..

Localz, leading experts in last mile customer engagement, location and messaging technology, has today announced a newly appointed Vice President of Sales EMEA, Gary Rosier-Taylor..

PCI Pal today announced a new integration with Amazon Connect to offer its customers worldwide with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions..

Can businesses spot warning signs that their staff are about to burn out? Absolutely, says Amy King, Business Psychologist and Co-Founder of Workplace mental wellbeing platform provider People Matter.

Empirix, a leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years..

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3)..

Japan-based business process outsourcing giant with a presence in 30 countries is now able to deliver effortless customer experiences on behalf of its clients after adopting the Avaya OneCloud CCaaS platform..

Despite soaring turnovers (up 79 per cent on average) and average price increases of 47 per cent, fewer than half of trades businesses (48 per cent) said they were profitable in the year to July 2021..

Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation”..

Kore.ai, a top conversational AI software company, today announced the launch of SmartAssist, the world’s first AI-native end-to-end Contact Center as-a-Service [CCaaS] solution with Agent Assist virtual assistant..

Exclusive research conducted by Reputation in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practices for digital reputation management..

Upside launches ‘The Tipping Point of Loyalty’ report, an in-depth and highly detailed analysis that provides retailers with an invaluable understanding of customers’ total spending behaviour across different retail categories..

Poor delivery hugely impacts a customer’s overall online shopping experience and new research by delivery software company Circuit finds that late delivery is the number one driver for customer complaints on Twitter..

Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. Ventrica is first British-based BPO to open in Jamaica..

PCI Pal – the global cloud provider of secure payment solutions for business communications – has been announced as a finalist in no less than five categories across two payment industry award programmes..

Recycled aggregates and waste management specialist Brewster Bros. has doubled its business with the help of the latest mobile workforce management technology from BigChange..

Customer Service & Experience 2021 takes place October 5-6th and is committed to showcasing the world’s most customer-centric leaders. This is the last chance to register for your free pass!