CSM Newsdesk

Calabrio, the customer experience intelligence company has extended its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex..

As we approach 2021, Michael Tansini at Speechmatics explains how automatic speech recognition can result in better conversations while offering a 360-degree view of customer interactions..

As the evolution of the high street continues, Andrew Howell, Global Marketing Director at K3 Business Technologies reveals his predictions for the retail industry in 2021..

Nextiva, an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company..

A leading UK outsourcing business has been successfully reappointed by EDF to provide customer service on behalf of the energy firm, which is rated ‘Excellent’ on consumer review website, Trust Pilot..

Reuters Events are excited to announce their next customer service webinar featuring Wealthsimple, Visible, Metromile and Helpshift. Register for free now..

Localz, leading experts in digital customer engagement, location, and communications technology has announced the closing of a £2 million venture round of funding..

PCI Pal, the global provider of secure payment solutions, today announced it is a finalist in the Card and Payments Awards 2021 for the ‘Best Technology Initiative’.

In addition to the head office in Antwerp, and the French office in Lille, CX company Premium Plus is now opening a branch in the UK’s capital, London..

Encoded has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies..

The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area..

Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service..

Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from BigChange..

Calabrio has announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event..

Calabrio unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28.

Tune in to discover how customer feedback can play a crucial role in making your 2021 service strategy a success. Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash..

Enterprise digital transformation consultancy ECS today announced a cluster of contact centre transformation engagements with some of the UK’s leading organisations..

Appreciate, Home of Love2shop, has launched a new digital gift card that enables businesses to reward and incentivise employees and customers instantaneously..