Localz Close £2M Funding Round to Support Business Post-COVID
Localz, leading experts in digital customer engagement, location, and communications technology has announced the closing of a £2 million venture round of funding..
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PCI Pal shortlisted for Best Technology Initiative at the Card and Payments Awards
PCI Pal, the global provider of secure payment solutions, today announced it is a finalist in the Card and Payments Awards 2021 for the ‘Best Technology Initiative’.
Belgian CX Specialist Premium Plus Opens Office in the UK
In addition to the head office in Antwerp, and the French office in Lille, CX company Premium Plus is now opening a branch in the UK’s capital, London..
Milk & More Carries on in a Crisis With Secure Automated IVR and Agent Assisted Payments From Encoded
Encoded has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies..
Intercom’s New Research Reveals 5 Transformative Customer Support Trends
The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area..
Customer Service and Experience Summit 2020 – Free Pass
Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service..
Sunbelt Rentals Transforms Business with BigChange Mobile Technology
Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from BigChange..
Calabrio Spotlights Winners of Analytics Competition and One Awards at Virtual Customer Conference
Calabrio has announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event..
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
Calabrio unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28.
Free Webinar: Voice of the Customer with TGI Fridays & More
Tune in to discover how customer feedback can play a crucial role in making your 2021 service strategy a success. Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash..
Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020
Enterprise digital transformation consultancy ECS today announced a cluster of contact centre transformation engagements with some of the UK’s leading organisations..
Webinar: Reduce Cost by Connecting With Customers More Easily
In this free webinar we will discuss how new approaches to engaging your customers can improve response rates, reduce costs, and increase trust and satisfaction scores..
Introducing ‘Love2shop Contactless’ the B2B Gift Card That Rewards Staff and Customers Digitally
Appreciate, Home of Love2shop, has launched a new digital gift card that enables businesses to reward and incentivise employees and customers instantaneously..
ECS Creates Amazon Connect Contact Centre for South East Water in Just Two Weeks
Enterprise digital transformation consultancy and IT services firm ECS has helped South East Water (SEW) achieve business continuity for its 2.2 million customers during the Covid-19 pandemic..
Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture
Red Box has partnered with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses..
Ford CFO Joins ASAPP to Help Scale Artificial Intelligence Efforts in CX Industry Disruption
Ford Motor Company CFO Tim Stone announced today that he will join ASAPP Inc., the research-driven artificial intelligence company advancing the future of productivity and efficiency in customer experience (CX)..
PCI Pal Adds Speech Recognition Capability to Its Cloud-Based Agent Assist and IVR Payment Solutions
Exciting new capability provides an added secure payment option for PCI Pal customers, allowing callers to speak payment details securely..
Free Webinar: Building the Ultimate Customer Service Workforce
Join us for the next free customer service webinar: Building the Ultimate Workforce – train, motivate and empower agents to strengthen customer loyalty and boost revenue..
Mgage Delivers Mobile Payments Within RCS Messaging Solution with Conversational Commerce Channel
mGage, a leading global mobile messaging provider, has launched the first-of-its-kind solution to bring Mobile Payments within the Rich Communication Services (RCS) channel..