CSM Newsdesk

A nationwide study observed the attitude amongst the UK workforce towards remote working and the increased use of video conferencing tools..

Europa Contact Centre has appointed John Cole as Head of Sales in its first major appointment since the business came into being last year..

Sand Studio have released an AR camera, screen sharing and real-time voice chat in one app to make remote support easier than ever..

Join the next free Reuters Events webinar to hear how real-world customer service leaders are using innovative and efficient strategies to boost customer engagement..

Capital City College Group has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology..

Power cuts are rare, but if there’s ever a lengthy power cut UK Power Networks  are offering to get customers a takeaway delivered..

The results of a recent survey reveal 40% of UK workers judge their colleagues on how their house looks over video conferencing..

Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began..

Get a head start on the future of CX in this latest webinar, featuring best practices and strategic advice from Master Card and Sure Petcare..

Hear from customer service heads at America’s leading brands as they share best practice and expectations for a homeworking environment..

Puzzel, a leading European Contact Center as a Service provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software..

Ecotricity leads the charge to improved CX and telephone payment security with New Voice Media and PCI Pal Agent Assist..

Join visionaries from BT, Butternut Box and Customer Service Culture for this free webinar or download and listen later..

EBI.AI, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency..

Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. Learn more in this in-depth case study..

Each year this industry defining report provides key insights on the latest service, support and CX benchmarks and trends. Complete the survey and receive the full report..

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..

A new report by UJET further establishes the need for building seamless customer experiences across all channels and touchpoints..