Internet of Things Set to Cause a Customer Service Revolution
According to a new white paper released by iYogi, customer service as we know is about to change forever.
CSM Newsdesk
Carpeo Win Customer and Staff Care Award
Carpeo has won the Customer and Staff Care award at the UK’s Wiltshire Business Awards. The company was was praised for its staff motivation, customer management and development and training initiatives. The thriving company, which was a runner up for the same award in 2013, fought off competition from OPED, Richard James estate agents and … Read more
TeamSupport Grab Stevie Award for Customer Service
Customer service software firm hit the sales and service grade.
Fusion Contact Center Helps Sunderland’s Next Generation
Employees support local Prince’s Trust initiative.
Companies Losing out due to Poor Customer Feedback Measurement
Digital marketers urged to improve online customer feedback.
Contact Centers Still in the Quality Monitoring Dark Ages
The latest ‘Workforce Optimisation Technologies forecast’ released by Ovum estimates the spend on quality monitoring (QM) technology to be $141 million across Europe.
Best Practice Customer Operations Guide Out Now
‘Putting People First’ published by Professional Planning Forum The 2013 Best Practice Guide – Putting People First – has been published by the Professional Planning Forum. Over 100 pages, packed with case studies, research, thought leadership and supplier listings, this is a year-round resource that contains the very best of the year’s material. Designed for … Read more
iAdvize Launches Live Chat Solutions in the UK
iAdvize continues to roll out across Europe. Next stop: the United Kingdom. iAdvize Live ChatiAdvize, the real-time customer service specialist, is launching its live chat and free call-back solutions in the UK. The company was founded in 2010 and is now the leading live chat solution in France with more than 1000 clients throughout Europe. … Read more
CustVox Launch Free CEM Maturity Assessment Tool
Innovative online tool helps measure CEM maturity..
Agent Link’s Customer Satisfaction Levels Reach All-Time High
The International Council of Customer Service Organizations (ICCSO) has recognized ADP Employer Services for its professional excellence in customer service..
Home Deliveries Optimized for the Holiday Season
Paragon HDS Software helps meet customers demands. As more and more customers demand convenient delivery time slots, Paragon ‘HDS’ software is allowing shoppers to choose a delivery slot to suit them. Many of the UK’s high street retailers, including some well-known names in the electronics, catalogue and home furnishings sectors, will be busy planning their … Read more
Altitude Software Provide World-Class Contact Centers in Eastern Europe
Mellon Poland and Mellon Bulgaria win at Contact Center World Awards with Altitude-Powered Outbound Campaigns..
Amazon Continues to Raise Customer Satisfaction levels
Online shoppers reward retailer with best ForeSee score..
AirRoad on LAA Merit for Service Excellence
Road transport company consistently sets the bar for supply chain..
Amazon Opens New Customer Service Center
City of Huntington celebrates 200 new jobs at service center..
Aito Leads the way for Customer Experience Analytics
Software changes the way users see their customers..
Alfa Wassermann Selects Sales Vision Pharma CRM
Innovative CRM solution for the life-science industry..