Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Peter Mullen

Avoid Seasonal Highs and Lows with These Customer Experience Tips

December 8, 2025December 12, 2019 by Peter Mullen
CSR talking to customers at Christmas

Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. Peter Mullen at VXI Global Solutions investigates..

Why You Can’t Have CX Without EX

December 8, 2025November 19, 2019 by Peter Mullen
Customer support team

When companies spend time ensuring their employees are engaged, the results speak for themselves..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Top 7 AI Sales Assistants for Discovery Calls
  • Customer Service Week 2026: Why Even the Best AI Needs Experienced Human Agents
  • 7 Top AI-Driven Knowledge Base Platforms for Multilingual Customer Service
  • Your AI Agent Resolved 96% of Customer Conversations. Is That Actually Good?
  • Decentralized vs. Centralized Customer Service: How to Choose

Latest News

  • Nigeria’s National Customer Satisfaction Hits Record 71%, Yet Sector Declines Reveal CX Divide
  • Maximor Rebrands as Hyphenate After 86x YoY Growth, Expanding Across the Office of the CFO
  • ASAP: Home Moving Customers Want More Than Updates
  • Ascerta Raises $18M to Help Enterprises Maximize AI ROI
  • Dodge AI Raises $2.65M From Accel and Google to Fix the $600B Enterprise Firefighting Problem

Knowledge Base

  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact