5 Reasons Why Old School Customer Service Still Shines
Despite the latest advances in technology customers still appreciate good old-fashioned customer service..
Ron Kaufman
8 Simple Ideas to Improve Customer Satisfaction
As operational complexity takes its toll on the service industry, it’s important we keep our focus on the customer. Ron Kaufman offers 8 ideas to achieve customer satisfaction by keeping it simple..
4 Ways Leadership Can Build a Superior Service Culture
Building and sustaining a superior service culture needs the support of committed service leaders and aligned leadership teams. Leaders must set a clear vision, inspire dedicated action, provide effective education, and cultivate a conducive environment..
Ten Ways to Maximize the Impact of Training
To maximize the impact of your training investment, follow these key guidelines before, during and after the training.
What is ‘Legendary Service’?
Legendary Service. Many organizations use this phrase to describe and promote their service. But how many have really earned it?
How Much Service Is Too Much Service?
We all want to give our customers great service, but do we know how great it should be? Read on to learn more.
Do ‘Captive Customers’ Deserve Great Service?
Don’t take ‘captive customers’ for granted. They deserve the best service you can provide.
8 Ways to Get Close to Your Customers
Eight proven ways to get close to your customers and find out what they value, what they care about, what they really want.
Are You a Real Customer Service Professional?
Understand the five key areas where real customer service professionals perform well.
Connect to Your Customers Through Your Customers
When you improve service in every direction of your life, you’ll find new ways to connect to your customers, through your customers.
Service Encounters of the Third Kind
One step you can take is to explore your customers’ future needs and interests through cultivating “Service Encounters of The Third Kind”.
How Does Singapore Airlines Fly So High?
Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top flight quality and service. Here’s how they do it.
What to Do when Your Customer Is About to Explode
When things go wrong, customers get upset. Sometimes they blow up in anger. Here are five steps to sanity when your customer is ready to “explode”.
In Challenging Times Service Matters Most
In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here’s why.
What’s a Customer Worth?
One of the most serious and costly mistakes companies make is failing to recognize the difference between the value of a customer today and the long-term value of that customer.
Clean Sweep Customer Service
How can you communicate your company’s vision effectively so your employees deliver the highest level of service?