Real Time Relevance Creates Amazing Customer Service
Why the combination of customer interactions can add up to an overall amazing customer experience.
Shep Hyken
Inconsistent Customer Service: A Tale of Two Stores
It was the best of stores, it was the worst of stores. An interesting article by Shep Hyken.
Top Ten Customer Service Strategies
Heading in the right direction is essential in these turbulent times. Customer service strategies for success.
Taking Care of the Customer – Moments of Truth, Misery and Magic
What exactly is a Moment of Truth and where did it come from? Shep Hyken reveals all.
Speed – Make Great Customer Service Even Greater
Speed has become a differentiator between great service and even greater service.
Top Ten Telephone Basics
Having good telephone skills helps build stronger customer relationships. Here is a handy “top ten” phone skills list for you to use.
Customer Respect: Resolve Customer Service Complaints Quickly
Do you ever stop to think about how much time people spend on the phone making calls to complain about bad customer service? A recent article in The Street pointed out that, on average, adults in the U.S. spend about 364 minutes every year placing calls to report complaints..
Using Games to Create a Better Customer Experience
Read about the latest trend of customer service “gamification”.
Focus on the Customer, Not the Money
Striving to take your business to the next level of success? Perhaps it’s time to refocus. Stop worrying so much about the sale, and just take care of the customer.
Five Customer Service Tactics to Increase Sales
Incorporate these five customer service tactics into your sales strategy and watch sales grow..
Customer Service Is Common Sense That Isn’t Always So Common
Customer service expert Shep Hyken comments on a recent J.D. Power and Associates customer service survey..