Shep Hyken 
It’s that time of the year again, the leaves are changing from green to gold and red, there’s a chill in the air and it’s time to celebrate… It’s Customer Service Week!
Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent..
Get ready to do a little math. While not my typical lesson, this is very important. It’s about customer retention—which can lead to customer loyalty..
Shep Hyken gives his latest view on the gap between the best customer service performers and most companies today..
Shep Hyken shares some quotes from his revised and updated book ‘The Cult of the Customer’ to get you thinking about how to amaze your customers..
Shep Hyken reflects on the importance of a genuine smile when dealing with customers and why as a Customer Service Manager you should ‘hire for attitude’..
The word dramatic is a great word. When you use it to describe changes you make to improve customer service, it has a positive meaning..
In recognition of National Customer Service Week, Shep Hyken provides some ways to deliver even better customer service..
Shep Hyken reflects on an unpleasant customer experience and provides some important lessons on how not to treat your customers..
Shep Hyken shares a list of areas with opportunities to eliminate friction and displeasure for the customer..
Shep Hyken explains how to ensure your customers get the support not only before they know they need it, but before the problem ever occurs..
When your business becomes so successful that you can’t serve your customers, you need to get creative. Shep Hyken explains..
When it comes to taking care of customers, sometimes people go a little further than expected. Shep Hyken reveals how a taxi driver went the extra mile..
One of the most important ways to improve the customer experience is to make it easier for customers to do business with you. Shep Hyken explains..
Some people are just naturally good at providing great customer service. But are they born with it, or do they learn it? How do they recognize this is what they are good at? Shep Hyken has the answers..
Shep Hyken is amazed by the customer service at the Crowne Plaza in Lansing, Michigan. This is what he learned from the experience..
Shep Hyken suggests five ways you can compete – and disrupt – your competition by providing unforgettable customer service..
Shep Hyken shares a shocking example of poor customer service in the hotel industry—and how a new member of staff put things right..
You may be striving to keep up with the competition, but are you keeping up with the increasing expectations of your customers? Shep Hyken explains..