Shep Hyken 
Perhaps you heard about the major cable and internet provider that made “headline” news last year when a customer recorded a call to the company’s customer service center. Read on to learn more about this customer service debacle..
Anyone can be a leader when it comes to customer service. Give it a try – step up and set an example. It will be contagious, and others will follow your lead..
What comes to mind when you hear the word velocity? Fast, charging ahead, positive motion – velocity is a power word. Learn how velocity applies to the customer service experience…
Many companies that claim to offer good customer service in reality are grounded in an operations mentality. Here are six things that really make the difference.
Some companies deliver added value with their customer service and are recognized for it. These companies are in the “customer service fast lane”. Are you?
Companies need to be aware and observant of situations where employees exceed customer expectations and make it part of their standard practice.
The best companies understand that customers want time-saving options.
It takes customer service and more for a small company to compete in today’s world of big box stores, and the same business strategies that will set a small company apart are valuable tools for a company of any size.
If you sincerely strive to “serve and protect” your customers, you will earn their trust and confidence. And over time, that translates into customer loyalty.
The basic premise to creating a customer centric culture is to start on the inside, with the employees. In this article we’ll get started with a list of the basics.
Some statistics on “complaint wait” – the shocking amount of time spent dealing with customer service failures.
The customer’s problem may not be our fault, but it is still our problem to solve.
What if your internal customers had a choice about doing business with you? Would they?
Customer loyalty is about ensuring a customer will come back to your business the next time, every time.
In business, being nice is part of delivering customer service – it’s an essential part of any customer service strategy.
The line between customer service and marketing is becoming blurred, as some companies are counting customer service in their marketing budget.
Some ideas, strategies and tactics to help you deliver amazing customer service.
Take a look at how the customer experience is affected by an organization’s core values.
