Comviva has launched NGAGE for Enterprises, a next-generation CPaaS platform designed to deliver seamless, secure, and intelligent customer experiences at scale.
The platform integrates omnichannel communication, network-based identity intelligence, and AI-driven automation within a unified SaaS environment to simplify operations and enhance customer engagement.
NGAGE enables enterprises to create personalized, context-aware customer journeys using a low-code workflow builder across channels like SMS, Email, RCS, and WhatsApp.
It incorporates security features such as phone number verification and SIM checks to reduce fraud and embed trust directly into customer interactions.
The platform offers transparent billing and real-time performance monitoring, helping organizations optimize engagement strategies while controlling costs.
Designed for interoperability, NGAGE supports TMF931, TM Forum Open APIs, and CAMARA standards, facilitating telco participation in aggregator ecosystems and expanding go-to-market channels.