Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
One innovative tool businesses are increasingly employing is call center recording. This technology captures customer interactions, providing valuable insights that can enhance the customer experience..
Keeping on top of your inventory management responsibilities isn’t always smooth sailing, and so it pays to be prepared for small hiccups and larger scale catastrophes alike. The first step is knowing the challenges..
The goal of customer service is to make customers happy, but the logistics behind it can be costly for businesses, especially when they’re not sustainable. Whether shipping packages to customers or transporting..
Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you..
CCI Kenya is successfully disrupting the African BPO landscape in Kenya and the wider CCI Global across Africa. Here they explain the importance of effective training and development for contact centre staff..
Computer telephony integration (CTI) is revolutionizing the way contact centres are managed around the world. By leveraging existing CRM features, CTI provides a single interface to automate customer interactions..
In the fast-paced and demanding world of food service, it is crucial for waiters and waitresses to handle customer complaints in a professional and effective manner. Learn more in our essential guide for waitstaff..
Vulnerable customers require a unique approach, as they often face financial, emotional, or accessibility challenges that can hinder their ability to navigate through various products and services..
Sabio recently interviewed Jennifer Wells, VP of Customer Experience, Transcom. In this interview, Jennifer explains the importance of listening to your advisors and arming them with up-to-date CX technology..
In this article, we will explore the concept of specialized customer service and its importance in meeting the unique needs of different types of customers. We will also discuss some practical strategies..
Here you will learn how to improve customer communication and use technology to reduce bureaucracy and create a pleasant shopping experience. You will make a difference in the marketplace with the proper tools..
Customer Experience Engineering is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. CXE seeks to ensure that every touchpoint..
At Disrupt 2023, Sabio interviewed Leigh Hopwood, Chief Executive Officer, CCMA, on the importance of providing contact centre advisors with the right tools to do the job. Watch the full interview here..
Understanding the psychology of customer service can help businesses create customer experiences that not only meet expectations but also exceed them. This, in turn, fosters customer loyalty and positive word..
Phil Dean, Global Head of Support and Services at Deel, explains how bringing customer support teams in-house elevates customer experience. Here, he focuses on several key areas to understand how..
More businesses are recognising the value of outstanding customer service. In fact, 88% of companies now prioritise customer experience in their contact centres. Cédric Galins, Head of Customer Support & Services, Mangopay..
When selecting a contact center to assist your company, you want more than outsourced services. You want a partnership: a team of agents and managers that you would have been happy to hire..
In this article, we will explore some examples of goodwill gestures that businesses can use to show appreciation to their customers. Here are our top ten goodwill gestures for happier customers..
CX in healthcare is not just restricted to visiting hospitals. It comprises every step of patient interactions between them and the company representatives. Customer experience is an integral part of any industry..