Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
In 2022, we are witnessing several changes around us. The aftermath of the pandemic that hit the world was so severe that its effects can still be seen. Jacob Davis explores five key trends that are emerging as a result..
Gen Z are thought to be the leading generation behind the Great Resignation of 2021: the phenomenon that saw millions of workers quitting their jobs. This generation has a different attitude towards the workplace..
SaaS tools have become extremely popular in the project management industry, transforming the way it operates. In this article you will discover five leading SaaS tools to consider for your office..
A key to retaining your existing business, growing your brand, and attracting new business is keeping your customers happy. Brian Tuite of Zenarate reveals new technologies that will help improve service..
Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance for e-commerce transactions..
Learning and development professionals in the customer service and retail industry are experiencing an evolution in how they engage their employees in ongoing job training. Learn more about the power of VR..
The trading environment in the past year has been challenging for retailers and has also reinforced the opportunity for retailers to completely rethink their operations to deliver seamless customer experiences…
Deep learning is allowing businesses to automate and personalize different workflows. Matt Payne of Width.ai takes a look at six deep learning based tools that are changing the way customer service is done in 2022..
Customer experience management consists of managing interactions to ensure that customers’ perceptions are positive and consistent. Here are 8 great tools you can use to improve the customer experience..
When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients. Here are the top ways to keep your customers informed in 2022..
If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service..
Nowadays, it is a standard practice for businesses to have multiple channels for interacting with customers. In this article, Yasar Jameel takes an in-depth look at omnichannel customer service..
If you are a Customer Service Manager, you will need to train your team. The good news is with e-learning it has never been easier to create your own online course and keep your customer service agents engaged..
Ross Daniels at Calabrio looks at the 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes and get the right answers..
As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. Megan Neale and Roger Beadle, Co-Founders of Limitless, explore future trends..
Customer Appreciation Day is celebrated on the third Friday in May but the date can vary depending on your location. This special event was created to encourage businesses to show their customers some appreciation..
If you work in customer service, then you know that customer complaints are inevitable. In this article, we will discuss the top ten customer complaints and how to resolve them..
We might already be a month into 2022, but there’s still time to consider what we should be focusing on over the next year to improve the customer experience. Inge De Bleecker explores the latest developments..
In 2020 there were an estimated 2.83 million people working in call centers across the United States. In an industry that is responsible for handling sensitive information, security and efficiency are extremely important..