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Customer Service News

The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..

BigChange Begins AI Developments with Productivity-Boosting Email Generator 

December 8, 2025March 25, 2024 by CSM Newsdesk
Field Service Manager using Draft My Email app

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails..

BigChange Announces Awards to Honour Women in Field Service

December 8, 2025March 19, 2024 by CSM Newsdesk
Medlec Field service employee using BigChange app

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. Showcasing its commitment to honouring and uplifting the vital role that women play..

Newly Launched Website Leads the Way in Vulnerable Customer Support Training

December 8, 2025March 18, 2024 by CSM Newsdesk
Customer support assistant

In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website..

Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)

December 8, 2025March 15, 2024 by Derek Forrest
Avaya Experience Platform (AXP)

Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP)..

Green Spark Environmental Cleans Up Job Management with BigChange

December 8, 2025March 14, 2024 by CSM Newsdesk
Green Spark using BigChange job management app

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system..

Sweaty Betty Smashes Customer Experience Goals with Sabio Group

December 8, 2025March 13, 2024 by CSM Newsdesk
Sweaty Betty brand

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience..

The Chatbot Is Dead, Long Live the AI Sales Assistant: Chatfuel’s New AI Sales Assistants Allow Fast Scaling

December 8, 2025March 12, 2024 by CSM Newsdesk
Women reading message on her phone

Chatfuel, the behind-the-scenes chatbot builder with a long history as the provider of the majority of Facebook messages, today announces the immediate availability of a suite of autonomous generative AI agents..

Sabio Disrupt 2024: Where AI Meets CX…and Barack Obama joins Steve Jobs!

December 8, 2025March 8, 2024 by CSM Newsdesk
Sabio's Disrupt 2024, London

At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with AI..

Sigma Connected Adopts Encoded Agent Assisted Payments to Further Enhance Security and CX

December 8, 2025March 7, 2024 by CSM Newsdesk
Contact center agent

Encoded, a leading Payment Service Provider has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution..

Jet Wash Shop Boosts Growth with BigChange Mobile Workforce Tech

December 8, 2025March 7, 2024 by CSM Newsdesk
Jet Wash Shop using BigChange app

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Operating across the UK, Jet Wash Shop offers a full sales, rental, maintenance and repair..

Business Systems Ltd Appoints Mike Wardell as CEO, Ushering in a New Era of Innovation and Growth

December 8, 2025March 5, 2024 by CSM Newsdesk
Mike Wardell, CEO, Business Systems Ltd

Business Systems Ltd, a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO)..

Best Friends Chase New Record With New Support from Sabio Group

December 8, 2025March 1, 2024 by CSM Newsdesk
Team 'Wild Waves'

‘Team Wild Waves’ is being supported through further sponsorship from Sabio Group, the digital experience transformation services specialist, who will help fuel their quest to etch their names into the record books..

Trent’s Boosts Drainage Services with BigChange Mobile Tech

December 8, 2025February 26, 2024 by CSM Newsdesk
Trent's Drains engineer using BigChange software

Trent’s Drains, a provider of 24/7 drainage services, is using BigChange software to jettison inefficient job management and improve productivity..

Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group

December 8, 2025February 21, 2024 by CSM Newsdesk
Voiceability team

VoiceAbility, a leading voice and rights charity supporting vulnerable people, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies..

Contact Center Expo to Showcase Industry Insights to Thousands of Business Owners

December 8, 2025February 16, 2024 by CSM Newsdesk
Call and Contact Center Expo

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with over 200 businesses..

How Benenden Health Transformed Member Experiences

December 8, 2025February 13, 2024 by CSM Newsdesk
Sabio's Healthcare CX platform

By implementing an innovative CX platform from Genesys Cloud with support and guidance from our specialists here at Sabio, Benenden gained capabilities to unify member interactions, tap data and more..

Cirrus Partners with Redcentric to Deliver Advanced AI-enabled Contact Centre Solutions

December 8, 2025February 8, 2024 by CSM Newsdesk
Contact Centre Agent using AI to answer customer's questions

Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. This collaboration is set to empower..

Zenarate Enhances Call Analyzer with New Call Insights to Surface Customer Call Trends and Drive Proactive Agent Training

December 8, 2025February 7, 2024 by CSM Newsdesk
Contact center agent on call

Zenarate, a leading provider of AI Simulation Training for customer-facing agents, today announced Call Insights, furthering the powerful intelligence available through its AI Coach Call Analyzer solution..

Game-Changer: AI Helps Busby Girls Take Their Game to the Next Level

December 8, 2025February 7, 2024 by CSM Newsdesk
The Busby Girls Football Club

In a new sponsorship agreement with Sabio Group, the digital experience transformation services specialist, Busby has invested in innovative Veo camera technology to help analyse and improve player performance..

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