The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Darlington Borough Council has selected PCI Pal to manage its contact centre payment security and ensure it adheres to the compliance standards relating to card-based payment transactions..
Landbot, the no-code chatbot platform for conversational experiences, has launched an industry report that confirms WhatsApp is the up-and-coming communication channel for businesses..
Localz, leading experts in customer empowerment technology for the last mile, today announced it has been selected by Lewisham Homes to support and improve its tenants’ experience..
Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange..
Acquisitions of bot strategy and design leader VoxGen and conversational automation provider Nu Echo enable Waterfield Tech to deepen conversational AI expertise and expand global reach..
Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. Sabio will provide crucial network and managed service support..
Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. Calabrio helps empower contact centres..
GoSee, which provides car, campervan and RV hire, has partnered with PCI Pal, the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments..
A RWS report reveals 44% of global consumers are frustrated by the dominance of the English language on the internet and technology and only 23% feel brands understand their cultural needs and priorities..
PCI Pal is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats..
TDCX, an award-winning digital customer experience (CX) solutions provider for innovative technology, announced today the launch of its first Digital CX Center of Excellence in Singapore..
Research released today highlights the changing nature of calls taken in the contact centre are having an impact on frontline wellbeing, with more than half of frontline colleagues reporting work-related stress..
Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows..
Calabrio is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years..
Sabio, the digital customer experience (CX) transformation company, has expanded into the European Nordics region following a ‘transfer of business’ agreement with a major European IT consultancy..
SelectBlinds has selected Medallia, a customer experience management platform, to help improve and enhance their customers’ experiences. Gabe Benavides said: “We are thrilled to work more closely with SelectBlinds”
Prymo Surface Solutions has doubled the size of its business and dramatically increased productivity in the office in just six months following the implementation of a BigChange job management system..
Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange. Playvox solutions deliver a powerfully simple way to achieve effectiveness in the contact center..
Sabio Group is calling on organisations to encourage empowerment of their Customer Service Advisors – following the launch of its latest campaign..