The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation..
Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts..
VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software..
PCI Pal , the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services..
Through our partnership with Reuters Events, we are excited to bring you an exclusive invitation to join the next free webinar in their CX & Marketing Leadership series on July 13th..
Zenarate, the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as a runner-up at the CCW Excellence Awards in Las Vegas..
ASAPP the AI Cloud company has announced availability of AutoTranscribe and claims it to be “the most accurate, real-time, speech-to-text transcription service” for call centres..
PCI Pal, the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing of the UK’s fastest growing businesses. The Growth Index ranks companies..
As energy prices reach a 40-year record high, a new survey has asked over 1,500 bill payers what they want – and how they feel – about their energy providers. The results, published today in ‘The Big Switch Off’ report,.
Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks..
Contact centre solutions disruptor, EvaluAgent launches industry leading AI capabilities for quality management teams and performance improvement leaders..
With the launch of a new AI service for call centre agents, ASAPP has called the death of the dreaded canned responses from chatbots, messages and text that has often frustrated consumers..
At a time when credit card and bank customers in Canada are using financial institution mobile apps and websites more than ever, overall satisfaction with those digital experiences is in decline..
Leading global provider of customer experience (CX) and business solutions, Webhelp, has been chosen by The Sandbox, a leading decentralized gaming virtual world as a partner to help build community engagement..
Zenarate AI Coach continues to transform how the world’s leading brands and services use AI Conversation Simulation to develop top-performing agents in 12 languages around the world..
PCI Pal, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape..
TheLoops, an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity..
In this insightful webinar, you will learn more about the need for speech analytics, successful customer deployment cases and the must haves you should consider in your analytics program..
Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion behind every customer interaction..