Technology

The Rise of the Customer Insight Business

by
Customer insight arrow

Being customer led makes for better businesses. It’s as simple as that. While digital advances mean that the customer’s world is being inexorably re-imagined, the customer needs to be kept close. However, as businesses struggle to keep on top of the growing mass of customer information stored in disparate siloes, it can result in customers … Read more

The 5 Biggest Preventable Failings in Customer Service

by
Smilesy survey

We’re full steam ahead into the digital age, where most of your customers spend a couple of seconds searching and find endless companies that offer similar services and products to your business. So with it seemingly so easy for a prospect to choose a business over yours, how do you set yourself apart from the … Read more

CRM Glossary

by
CRM Glossary

The A-Z of Customer Relationship Management Learn the CRM jargon and the most commonly used buzzwords. Analytical CRM Analytical CRM uses Business Intelligence (BI) and data mining to report on and predict customer behavior. Back Office Administrative staff of a company who do not have face-to-face contact with the company’s customers such as operations, IT … Read more

Three Ways Technology Can Boost Your Customer Service

by
Customer service technology

While the golden days of service with a smile are by no means over, and the key to providing great customer service still comes down to our people skills, incorporating the latest technology could give your business’s customer service that extra boost to set you apart from your competitors. In this article, we’ll explore different … Read more

CRM Software

by
CRM Software Guide

CRM Software Guide – Select you Customer Service Software system from our CRM Software list..