AutoQA and conversation intelligence vendor evaluagent has announced a strategic partnership with Fynto, an advisory firm that connects enterprises with CX technology and outsourcing providers.
The agreement marks the latest addition to evaluagent’s partner ecosystem. Through the deal, evaluagent aims to broaden its footprint across the BPO and outsourcing landscape, positioning its platform-agnostic AutoQM tools across human, AI, and hybrid interaction channels within Fynto’s network.
Speaking on the collaboration, David Taylor, CEO and Co-founder of Fynto, said:
David Taylor, CEO and Co-founder, Fynto
“We’ve partnered with evaluagent because they bring exactly the kind of capability we want within the Fynto network, which is proven technology that helps businesses get much more visibility from their customer interactions and turn insights into genuine improvements in quality and performance.
“As Fynto continues to help clients find the right fit across their CX operations, having a partner with evaluagent’s experience, technology and approach gives us another really strong solution to introduce when the need is right.”
For evaluagent, the partnership provides direct channel access to businesses seeking to modernize their quality assurance and agent performance workflows across complex operational environments.
Oli Cave, Partnership Development Manager at evaluagent, commented:
Oli Cave, Partnership Development Manager, evaluagent
“This partnership provides a unique strategic opportunity for both ourselves at evaluagent and Fynto to drive meaningful change, place genuine depth of information across all customer communication channels and implement rigour around the QA, agent performance and coaching processes. It’s an exciting partnership with genuine business impact.”
The partnership highlights a growing trend in the contact center market: the shift away from reactive, manual QA sampling toward comprehensive, automated quality management (AutoQM) embedded directly into outsourcing ecosystems.
As enterprises increasingly rely on hybrid service delivery—combining outsourced BPOs, internal human agents, and conversational AI—maintaining consistent service quality across disparate operations has become a primary bottleneck.
By aligning evaluagent’s platform-agnostic conversation intelligence with Fynto’s advisory network, the move demonstrates how tech buyers are increasingly prioritizing explainable, end-to-end quality monitoring at the procurement phase, rather than attempting to retrofit legacy QA tools after contracts are signed.
